Annette Govea
South Houston
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
King Of Cars
Pasadena
08.2024 - Current
- Updated customer information in databases regularly to ensure accuracy of records.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided administrative support including photocopying, faxing, and filing.
- Greeted customers warmly and made them feel welcome.
- Maintained a clean and organized reception area to uphold company image.
- Handled sensitive information in a confidential manner.
- Handled incoming and outgoing mail and packages.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Front Desk Receptionist
Mega Motor
South Houston
08.2021 - 10.2022
- Updated customer information in databases regularly to ensure accuracy of records.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted customers warmly and made them feel welcome.
- Handled sensitive information in a confidential manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Customer Service Cashier
La Monarca Michoacana
South Houston
03.2021 - 07.2021
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Answered phone calls to assist customers with questions and orders.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Balanced cash drawers at the end of each shift.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Greeted customers and provided friendly customer service.
- Processed customer payments quickly and returned exact change and receipts.
Cashier
Almeda Superior Car Wash
Houston
09.2019 - 05.2020
- Processed sales transactions to prevent long customer wait times.
- Answered phone calls to assist customers with questions and orders.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Helped with purchases and signed customers up for rewards program.
Education
High School Diploma -
Dobie High School
Houston, Texas05-2019
Skills
- Customer service
- Multi-line phone operation
- Payment processing
- Effective communication
- Time management
- Multitasking and organization
- Phone etiquette
- Self motivation
- Microsoft office
- Problem-solving skills
- Sensitive information handling
- Skilled in [software]
Languages
English
Full Professional
Spanish
Professional
Timeline
Front Desk Receptionist
King Of Cars
08.2024 - Current
Front Desk Receptionist
Mega Motor
08.2021 - 10.2022
Customer Service Cashier
La Monarca Michoacana
03.2021 - 07.2021
Cashier
Almeda Superior Car Wash
09.2019 - 05.2020
High School Diploma -
Dobie High School