Murielle Saint Jean
miramar,FL
Summary
Dynamic customer service professional with extensive experience at Carnival Cruise Lines, excelling in guest relations and problem-solving. Proven ability to manage multi-line phone systems and maintain confidentiality while delivering exceptional support. Recognized for fostering strong client relationships and enhancing overall satisfaction through effective communication and attention to detail.
Overview
27
27
years of professional experience
Work History
Front Desk Receptionist
Seminole Hard Rock
Hollywood, FL
08.2021 - 10.2023
- Greeted guests warmly and professionally upon arrival.
- Managed multi-line phone system, directing calls efficiently.
- Scheduled appointments and confirmed reservations for guests.
- Maintained cleanliness and organization of front desk area.
- Assisted guests with inquiries about hotel amenities and services.
- Processed check-ins and check-outs quickly and accurately.
- Handled guest complaints with empathy and professionalism.
- Collaborated with team members to ensure smooth operations daily.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
Care Team Member
Carnival Cruise Lines
Doral, FL
05.2002 - 05.2020
- Provided emotional support to family members during end-of-life situations.
- Assisted in developing educational materials for patients and families.
- Coordinated resources and services for clients in need of assistance.
- Provided emotional support to families facing challenges and transitions.
- Facilitated communication between families and service providers effectively.
Carnival F.U.N Teams
Carnival Cruise Lines
Doral, FL
05.1998 - 05.2020
- Provided meal preparation and distribution to residents during daily service hours.
- Organized donation drives to collect food, clothing, and essential supplies for shelter residents.
- Maintained cleanliness and order in communal areas to ensure a welcoming atmosphere.
- Engaged with residents to foster a sense of community and provide emotional support.
- Collaborated with staff to plan events that promote resident engagement and participation.
- Provided food, clothing, hygiene products, and other resources to homeless individuals.
- Assisted in organizing and distributing donated items to homeless clients.
- Organized donation drives to collect essential items for those living in shelters or on the streets.
Customer Service Representative
Carnival Cruise Lines
Doral, FL
09.1996 - 05.2020
- Assisted guests with inquiries and provided information about cruise itineraries.
- Educated guests on onboard amenities and services available during their cruise.
- Trained new staff on customer service protocols and best practices for engagement.
- Communicated effectively with diverse guests to create a welcoming atmosphere.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Event Planner
Billhansencatering
Coconut Grove, FL
02.2011 - 07.2012
- Resolved on-site issues promptly, maintaining a positive experience for clients and guests.
- Provided excellent customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Education
Certificate - Hospitality And Tourism Management
Diego Program Via FIU
Miami, FL12-2015
Certificate - Hospital Administration
International Air Academy
Ontario, CA06-1994
High School Diploma -
Miami Edison Sr High School
Miami, FL06-1992
Some College (No Degree) - Hospital Administration
Miami Dade College
Miami, FLSkills
- Customer service
- Multi-line phone operation
- Payment processing
- Time management
- Guest relations
- Problem solving
- Communication skills
- Organization skills
- Attention to detail
- Confidentiality handling
- Front office management
- Phone etiquette
- Filing and sorting
- Inventory control
- Office supplies inventory management
- Technical support
- Word processing
- Client communication
- Problem-solving skills
- Email and telephone decorum
- Sensitive information handling
- Spreadsheet tracking
- Oral and writing communication
Affiliations
Leadership & Initiative
- Organized team-building events to boost morale and collaboration
- Led a volunteer group for community outreach or fundraising efforts
- Served as a mentor to new employees or interns, fostering growth and retention
- Completed certifications in customer service, sales, or project management
- Attended industry conferences to stay current on trends and best practices
- Participated in cross-training to support multiple departments
Languages
Haitian Creole
Professional
A1
English
Proficient (C2)
C2
Accomplishments
- Employee of the Month
- volunteer of the year
- best student
- best intern
References
References available upon request.
Timeline
Front Desk Receptionist
Seminole Hard Rock
08.2021 - 10.2023
Event Planner
Billhansencatering
02.2011 - 07.2012
Care Team Member
Carnival Cruise Lines
05.2002 - 05.2020
Carnival F.U.N Teams
Carnival Cruise Lines
05.1998 - 05.2020
Customer Service Representative
Carnival Cruise Lines
09.1996 - 05.2020
Certificate - Hospitality And Tourism Management
Diego Program Via FIU
Certificate - Hospital Administration
International Air Academy
High School Diploma -
Miami Edison Sr High School
Some College (No Degree) - Hospital Administration
Miami Dade College
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