Ana Karen Gutfahr
Tucson,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Rancho San Cayetano
04.2021 - 06.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Finance Advisor
University of Phoenix
08.2010 - 03.2015
- Enhanced client retention rates by addressing concerns promptly and providing ongoing support throughout the advisory process.
- Facilitated new client onboarding process and investment account setup.
- Optimized tax planning strategies for clients, reducing liabilities while adhering to all applicable regulations and requirements.
- Cultivated lasting relationships with clients through regular communication, personalized service, and consistent followup.
Customer Service Representative
RDI Marketing
04.2005 - 05.2008
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
GED -
.
05-2007
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Rancho San Cayetano
04.2021 - 06.2023
Finance Advisor
University of Phoenix
08.2010 - 03.2015
Customer Service Representative
RDI Marketing
04.2005 - 05.2008
GED -
.
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