ANAKIN CAFFREY
I sought out this company specifically because I believe in the mission and values aligned with the company. I am an extremely motivated and passionate Hospitality Manager with 5+ years of experience in the industry. I believe that authenticity and genuine care should be at the base of all client and coworker relationships. I love leading by example and working side by side with my front-line employees, showcasing the brand standards and inspiring them to reach higher, work harder and get excited to come to work. Nothing satisfies me more than bringing order to chaotic situations, and I will leave no stone unturned to find the best solutions for customers and co-workers alike! Cultivating a cohesive workplace culture, maximizing performance, and breaking records are what motivates me the most. I show up to work every day with a positive outlook and the willingness to do whatever it takes to get the job done.
Work History
Hotel Front Desk Supervisor
9 Months- Supervised front desk operations, ensuring smooth guest check-in, check-out, and room assignment workflows.
- Trained front desk agents on guest service standards, reservation procedures, and property policies.
- Resolved guest concerns promptly, maintaining service quality and supporting positive satisfaction outcomes.
Front Desk Manager
1 Year 7 Months- Oversaw front desk operations, ensuring seamless guest check-in and check-out processes.
- Developed and implemented standard operating procedures for guest interactions and inquiries.
- Managed reservation systems, optimizing room allocation and reducing overbookings.
- Addressed guest complaints, resolving issues promptly to maintain high satisfaction levels.
- Analyzed customer feedback to identify areas for service improvement and staff training needs.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
- Insured top-notch customer service through unmatched attention to detail and care.
Manager
6 Years 9 Months- Manage and direct front line employees in day-to-day Store Operations.
- Cash Flow and Cash Inventory Management, keeping a close eye on all registers and ensuring each employee balances perfectly on each shift.
- Employee Scheduling, managing Time Off Requests and creating a work-life balance for each employee while still guaranteeing proper shift coverage.
- Interviewing, Hiring, Training, and Documenting employee write-up’s as needed to develop and improve Team Performance.
- Balancing multiple priorities at once and staying organized in a very chaotic environment.
- Customer Experience Mediator, resolving any issues and “Making it Right” for customers, providing a flawless experience that will bring them back time after time.
Education
Serv Safe Food Safety
- Successful Completion of Food Protection Manager Certification
- Accredited by The American National Standards Institute (2020-2025)
Bachelor of Science - Business Management
High School Diploma
- Graduating Class of 2020
- Ranked #6 of 116 Students
- Honor Roll
- GPA: 4.1 GPA