ANAKIN CAFFREY
Kalamazoo,MI
Summary
I sought out this company specifically because I believe in the mission and values aligned with the company. I am an extremely motivated and passionate Hospitality Manager with 5+ years of experience in the industry. I believe that authenticity and genuine care should be at the base of all client and coworker relationships. I love leading by example and working side by side with my front-line employees, showcasing the brand standards and inspiring them to reach higher, work harder and get excited to come to work. Nothing satisfies me more than bringing order to chaotic situations, and I will leave no stone unturned to find the best solutions for customers and co-workers alike! Cultivating a cohesive workplace culture, maximizing performance, and breaking records are what motivates me the most. I show up to work every day with a positive outlook and the willingness to do whatever it takes to get the job done.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Front Desk Manager
Dora Hotel Company LLC
Kalamazoo, MI
07.2024 - Current
- Oversaw front desk operations, ensuring seamless guest check-in and check-out processes.
- Developed and implemented standard operating procedures for guest interactions and inquiries.
- Managed reservation systems, optimizing room allocation and reducing overbookings.
- Addressed guest complaints, resolving issues promptly to maintain high satisfaction levels.
- Analyzed customer feedback to identify areas for service improvement and staff training needs.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
- Insured top-notch customer service through unmatched attention to detail and care.
Manager
Arby’s Corporation - Inspire Brands Inc.
Kalamazoo, MI
02.2018 - 11.2024
- Manage and direct front line employees in day-to-day Store Operations.
- Cash Flow and Cash Inventory Management, keeping a close eye on all registers and ensuring each employee balances perfectly on each shift.
- Employee Scheduling, managing Time Off Requests and creating a work-life balance for each employee while still guaranteeing proper shift coverage.
- Interviewing, Hiring, Training, and Documenting employee write-up’s as needed to develop and improve Team Performance.
- Balancing multiple priorities at once and staying organized in a very chaotic environment.
- Customer Experience Mediator, resolving any issues and “Making it Right” for customers, providing a flawless experience that will bring them back time after time.
Education
Serv Safe Food Safety -
ServSafe
Bachelor of Science - Business Management
Western Michigan University
Kalamazoo, MI12-2025
High School Diploma -
Parchment High School
09.2016 - 03.2020
Lean Six Sigma Yellow Belt
Western Michigan University
Kalamazoo, MISkills
- World-Class Customer Care
- Front Line Employee Management
- Employee Scheduling/ Payroll
- Strategic Interviewing and Hiring based on “Best Fit”
- Task Prioritization and Multitasking
- Time Management and Punctuality
- Inventory Management and Ordering
- Vendor Liaison
- Leading by Example
- Problem-solving
Timeline
Front Desk Manager
Dora Hotel Company LLC
07.2024 - Current
Manager
Arby’s Corporation - Inspire Brands Inc.
02.2018 - 11.2024
High School Diploma -
Parchment High School
09.2016 - 03.2020
Serv Safe Food Safety -
ServSafe
Bachelor of Science - Business Management
Western Michigan University
Lean Six Sigma Yellow Belt
Western Michigan University