Ana L. Apolinar
Chicago,IL
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Head Door Person/Front Desk Receptionist
First Service Residential
Chicago, IL
02.2018 - 08.2024
- Collaborated with maintenance staff to address facility issues quickly, minimizing disruption to residents, all part of daily routines
- Streamlined transportation arrangements by coordinating taxi services or valet parking for both residents and guests upon requests
- Improved building security through vigilant monitoring of entrances ,reporting suspicious activities,and promptly access concerns
- Resolved any resident or guest complaints issues in a timely fashion following established protocols
- Provided clear direction during emergency situation to ensure the safety of the buildings occupants while adhering to establish protocol's
- Greeted and welcomed guests to the property with a friendly demeanor.
- Received incoming calls and coordinated with staff to fulfill customer requests
- Greeted visitors to provide information and direct to appropriate personnel
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
- Completed basic bookkeeping and document filing
- Signed for packages, recorded deliveries and distributed to personnel
Management Assistant/Head Cashier
Splash Hand Car Wash
Chicago , IL
06.2010 - 09.2020
- Provided administrative support to management staff, including responding to customer inquiries and preparing reports.
- Answered phone calls from vendors regarding orders or other inquiries.
- Managed payroll records for all employees in accordance with company policies.
- Processed invoices and verified accuracy of financial documents prior to submission.
- Maintained positive working relationship with fellow staff and management.
- Performed accounting or financial analysis.
Manager
L.A Tan
Chicago, IL
01.2010 - 06.2010
- Greeted customers and provided information about tanning services.
- Explained the benefits of using different types of tanning beds and lotions.
- Provided recommendations to customers on appropriate tanning levels for their skin type.
- Performed regular maintenance checks on all tanning equipment, including lamps, fans, and timers.
- Maintained a clean and sanitary environment in the salon at all times.
- Organized appointment schedules for customers, ensuring timely service delivery.
- Ensured that products were adequately stocked in accordance with company standards.
- Processed payments from customers using cash registers or POS systems.
- Resolved customer complaints promptly and professionally in accordance with company policy.
Education
GED -
St. Augustine Collage
1345 W Argyle01-2025
Skills
- Stress Tolerance
- Access Control
- Security awareness
- Professional Appearance
- Strong interpersonal skills
- Cash handling experience
- Concierge services
- Maintaining files
- Problem-solving abilities
- Multitasking
- Payroll Processing
- Computer Skills
- High rise buildings knoledge
- Experience in capital projects
Languages
Spanish
Native/ Bilingual
Timeline
Head Door Person/Front Desk Receptionist
First Service Residential
02.2018 - 08.2024
Management Assistant/Head Cashier
Splash Hand Car Wash
06.2010 - 09.2020
Manager
L.A Tan
01.2010 - 06.2010
GED -
St. Augustine Collage