Ana L Bido
York,PA
Summary
Dynamic leader with a proven track record at Broder Bros, enhancing team productivity and customer satisfaction through strategic planning and effective communication. Skilled in staff management and complex problem-solving, I excel in fostering a culture of excellence and achieving organizational goals. Demonstrated ability to mentor and motivate, driving significant improvements in team efficiency.
Overview
6
6
years of professional experience
Work History
Supervisor
Broder Bros
08.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Customer Service Representative
Broder Bros
08.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Group Leader
Broder Bros
06.2019 - 08.2021
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Monitored team performance to identify productivity improvement opportunities.
Education
Liceo Emiliano Tejerá
Dominican Republic 06.2009
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Attention to detail
- Complex Problem-solving
- Decision-making
- Strategic planning
- Inventory control
- Staff development
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Broder Bros
08.2022 - Current
Customer Service Representative
Broder Bros
08.2021 - 08.2022
Group Leader
Broder Bros
06.2019 - 08.2021
Liceo Emiliano Tejerá
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