ANALAY INSERNE CERNADA

Health Plan Consultant responsible for delivering a consultative sales and customer service experience to support membership growth, retention, and satisfaction. Educates prospective and existing members on health, wellness, and income protection products, conducts plan comparisons, and utilizes web-based tools to manage leads and track enrollment activities.

Drives sales through outbound campaigns, proactive outreach, and relationship building, while identifying at-risk members and implementing effective retention strategies. Promotes value-added services, self-service tools, and additional member resources to enhance engagement.

Provides solution-oriented support for inquiries related to benefits, claims, billing, and enrollment, ensuring a seamless customer experience. Leads individual and group educational sessions, serving as a subject matter expert to help members better understand and manage their healthcare options.

Dr. Ramon G Iglesias

•Assist the doctor with patient exams, obtained vital signs, and performed EKG testing

Insurance authorization and referrals.

•Maintain office organization for functions related to scheduling and coordinating incoming

phone calls.

•Provided proper scheduling of patients, ensuring timely, and effective allocation of

resources and calendars.

•Created and managed electronic patient records, encompassing data entry and

administrative functions related to insurance, billing, and accounts receivable.

•Scheduled patient appointments in respective doctors' calendars and followed up with

reminder phone calls.

•Obtained payments from patients and scanned identification and insurance cards.

•Coordinated referrals through insurance and other medical specialists and documented

details in patient charts.

•Assessed processes and procedures, complying with OSHA, and HIPAA regulations.

•Performed various administrative tasks by filing, copying and faxing documents.

•Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Greeted customers and answered phone calls
• Coordinated patients schedules
• Filing and organizing of patient information.
• Examined, categorized, and sorted incoming documents.
• Maintained physical and computer-based filing systems.
• Assisted with document scanning and imaging projects to support accurate file back-up.
• Created, implemented and monitored filing systems for easy retrieval of records.