Analda Tejeda
White Plains,NY
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
29
29
years of professional experience
Work History
Administrative Assistant
Hartford Health Care At Home Bloomfield CT
Harford, NY
05.2016 - 02.2024
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Assisted non-English speaking clients with communication issues.
- Translated a variety of documents from English to Spanish, including legal contracts and medical records.
Patient Service Specialist
Columbia University Medical Center, New York, NY
Manhattan, NY
07.2012 - 12.2015
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Greeted patients upon arrival and verified patient information.
- Provided general customer service support by answering questions about services provided by the practice.
- Maintained strict confidentiality when dealing with sensitive information.
- Scheduled appointments and managed patient records using electronic health record software.
- Processed payments from patients, including cash, check, or credit card transactions.
- Answered incoming calls and responded to inquiries in a timely manner.
- Collected co-pays at time of visit according to office policy.
- Verified patient coverage prior to appointment scheduling.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
Medical Office Manager
New York Presbyterian Hospital- Weill Cornell
New York, NY
08.1995 - 05.2008
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Ordered office supplies when needed while monitoring inventory levels at all times.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
GED -
Bronx Community College of The City University of New York
The Bronx, NYSkills
- Bilingual (Spanish/English)
- Microsoft Office Applications
- Powerpoint
- Excel
- IDC
- Office Management
- Crown
- Epic
- Allscript
- On Base
Languages
Spanish
Professional
Timeline
Administrative Assistant
Hartford Health Care At Home Bloomfield CT
05.2016 - 02.2024
Patient Service Specialist
Columbia University Medical Center, New York, NY
07.2012 - 12.2015
Medical Office Manager
New York Presbyterian Hospital- Weill Cornell
08.1995 - 05.2008
GED -
Bronx Community College of The City University of New York
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