Analee Gonzalez
Jasonville,FL
Summary
Dynamic Patient Service Representative with a proven track record at Diamond Braces, excelling in customer service and HIPAA compliance. Skilled in medical coding and adept at resolving patient inquiries, enhancing satisfaction through effective communication and support. Committed to maintaining confidentiality while delivering exceptional service in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Patient Service Representative
Diamond Braces
01.2025 - 06.2025
- Managed patient intake, scheduled appointments, and maintained accurate dental records
- Assisted with patient billing inquiries, insurance verification, and payment processing.
- Provided excellent customer service, helping patients navigate treatment plans and financial options.
- Gained experience handling sensitive health information with discretion and professionalism
Member Service Representative
VillageCare
04.2024 - 11.2024
- Assisted customers with inquiries, providing accurate information on services and products.
- Resolved customer complaints promptly, improving satisfaction through effective communication.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Verified customer identification and documentation for compliant transactions.
Education
Medical Billing & Coding Specialist -
U.S. Career Institute
Fort Collins, CO02-2025
High School Diploma -
Urban Assembly For Law And Justice
Brooklyn, NY06-2018
Skills
- Customer service & patient support
- HIPAA compliance & confidentiality
- Medical Coding (ICD-10, CPT, HCPCS-trained)
- Communication & Team Collaboration
Certification
Customer Service - KindWork
Timeline
Patient Service Representative
Diamond Braces
01.2025 - 06.2025
Member Service Representative
VillageCare
04.2024 - 11.2024
Medical Billing & Coding Specialist -
U.S. Career Institute
High School Diploma -
Urban Assembly For Law And Justice
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