Analeis Christie
Pasadena,United States
Summary
A customer service and administrative assistant with restaurant and retail experience. Skilled in creating positive customer experiences, providing reliable services and having an over all strong problem solving ability with willingness to learn.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist/Administrative Assistant
Reyes Restoration
United States
02.2024 - Current
- Invoices
- Estimates
- Scheduling
- Insurance
- XactAnalysis
- Symbility
- Manage incoming calls, emails, and inquiries ensuring timely and accurate.
- Organize and maintain paper and electronic filing systems
- Maintaining systems and date entry. calendars and meeting schedules.
- Order and manage office supplies, equipment
- Confirmed appointments, communicated with clients, and updated client records.
Barista
Starbucks
Pasadena, MD
12.2023 - Current
- Collaborated with team members to prioritize tasks, ensure efficient workflow and exceptional customer service during peak hours.
- Maintained a clean and organized work area, ensuring a safe and hygienic environment.
- Handled customer service inquiries and complaints in a professional and friendly manner.
- Brewed and prepared a variety of coffee and tea beverages.
- Assisted customers in the selection of beverages and products, ensuring their preferences and dietary restrictions.
- Trained new baristas in beverage preparation techniques and customer service standards.
- Assisted in inventory management by tracking supplies and restocking items as needed.
Server
Rumor Reel
Pasadena, MD
07.2020 - 04.2021
- Maintained deep knowledge of menu items, ingredients, and promotions to confidently guide guest
- Managed multiple tables at once while staying organized, calm and efficient.
- Accurately took orders, processed payments, and handled special requests and delivered meals.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High school diploma -
Northeast High School
Pasadena, MD06.2023
Associate's degree - Human Services
AACC
Skills
- Barista Experience
- Administrative experience
- Customer service
- Computer skills
- Office experience
- Data entry
- Spreadsheet tracking
- Scheduling
Certification
- CPR Certification
- First Aid Certification
Languages
English
Timeline
Receptionist/Administrative Assistant
Reyes Restoration
02.2024 - Current
Barista
Starbucks
12.2023 - Current
Server
Rumor Reel
07.2020 - 04.2021
Associate's degree - Human Services
AACC
High school diploma -
Northeast High School