Analesa Perkins
Keene,NH
Summary
Positive, upbeat customer service representative with more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
One Stop Country Pet Supply
Keene, NH
12.2022 - Current
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Trained new employees
- Receiving and stocking shipment
- Assisted customers with their animals care and health concerns
Presser/Cashier
Targett Cleaners
Keene, NH
04.2019 - 05.2023
- Set up customer accounts, processed transactions, and assisted in any requests/orders.
- Assisted in training new employees on proper techniques for operating pressing machinery
Delivery Driver
DoorDash
Keene, NH
10.2021 - 03.2023
- Prepared and made deliveries to customers addresses on assigned routes, including shopping for items and working with the customer if items needed to be substituted.
- Used customer service skills to assist in fulfilling the order if any last minute changes were made.
Food Service Assistant/ Customer Service Associate
Cumberland Farms
Keene, NH
08.2009 - 06.2016
- Jointly manged the food service department with a Manager
- Stocking and receiving shipment from vendors daily
- Excelled in secret shopper assessments and developed a reputation for having a positive rapport with customers
- Experienced in performing all duties for 1st, 2nd, and 3rd shifts. Able to cover any shift including opening and closing paperwork
- Inventory and ordering new merchandise
Education
Bachelor of Arts - Bachelor of Fine Arts (B.F.A.) in Studio Art
Keene State College
Keene, NH05-2009
Timeline
Customer Service Associate
One Stop Country Pet Supply
12.2022 - Current
Delivery Driver
DoorDash
10.2021 - 03.2023
Presser/Cashier
Targett Cleaners
04.2019 - 05.2023
Food Service Assistant/ Customer Service Associate
Cumberland Farms
08.2009 - 06.2016
Bachelor of Arts - Bachelor of Fine Arts (B.F.A.) in Studio Art
Keene State College
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