Anali Penaloza
Gresham,OR
Summary
Accomplished Medical Assistant with a proven track record at OHSU, enhancing patient care through effective phlebotomy and HIPAA-compliant procedures. A reliable team player, adept in medical supply management and patient scheduling, significantly improving office efficiency and patient satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
OHSU
02.2016 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Direct Support Professional
ASI
01.2013 - 04.2015
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Phone Operator
Vesta
01.2012 - 12.2012
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Processed customer payments for timely, accurate order fulfillment.
Education
Associate of Applied Science - Radiography
Portland Community College
Portland, ORCertification - Medical Assisting
Concorde Career College
Portland02.2016
High School Diploma -
John Marshall High School
Portland06.2010
Skills
- HIPAA Compliance
- Patient Scheduling
- Phlebotomy
- Reliable team player
- CPR
- Immunization Administration
- Specimens collection and processing
- Medical Procedures
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
OHSU
02.2016 - Current
Direct Support Professional
ASI
01.2013 - 04.2015
Phone Operator
Vesta
01.2012 - 12.2012
Associate of Applied Science - Radiography
Portland Community College
Certification - Medical Assisting
Concorde Career College
High School Diploma -
John Marshall High School