Summary
Overview
Work History
Education
Skills
Timeline
Generic

Analia Santiago

Bradenton,FL

Summary

Hardworking and passionate job seeker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly.

Overview

7
7
years of professional experience

Work History

Receptionist /Phlebotomist

♦ Suncoast Blood Center
12.2023 - Current
  • Greeted incoming visitors/customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash/credit/debit transactions and maintained sales and payments records accurately.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Excelled in high-pressure situations, maintaining composure and professionalism.
  • Reduced contamination risks by strictly adhering to infection control protocols.
  • Established and maintained positive working relationships with patients, staff and clinical personnel.

Customer Service Representative

Water Boy Inc.
03.2020 - 11.2023
  • Increased facility rentals, retail merchandise and other invoice revenue sources.
  • Enhanced route efficiency by optimizing scheduling and dispatching duties, coordinating effectively between drivers, vendors, and customers.
  • Provided coaching and mentoring to new hires,
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Responded to customer requests for products, services, and company information.
  • Increased sales by upselling trendy accessories for products

Cashier/Food Prep

7-11 Convenient Store
07.2018 - 02.2020
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers, Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

Sarasota Military Academy
Sarasota, FL

No Degree - Food Prep And Sanitation Training

7-11 Convenient Store
Bradenton, FL
08-2018

No Degree - Phlebotomy Certification

Sharp Phlebotomy Education And Training
Bradenton, FL
06-2018

Skills

  • Organization skills
  • Problem-solving
  • Time management
  • Attention to detail
  • Data entry
  • Document management
  • Verbal and written communication
  • Supply ordering/Supply Inventory
  • Cash handling/Debit/Credit card Processing

Timeline

Receptionist /Phlebotomist

♦ Suncoast Blood Center
12.2023 - Current

Customer Service Representative

Water Boy Inc.
03.2020 - 11.2023

Cashier/Food Prep

7-11 Convenient Store
07.2018 - 02.2020

Sarasota Military Academy

No Degree - Food Prep And Sanitation Training

7-11 Convenient Store

No Degree - Phlebotomy Certification

Sharp Phlebotomy Education And Training
Analia Santiago