Kaitlyn Banda
Gonzales,TX
Summary
Dynamic professional with a proven track record at Gonzales Community Health Center, excelling in organization and time management. Demonstrated expertise in data entry and multi-line telephone operation, enhancing client satisfaction and efficiency. Skilled in handling high-pressure situations, showcasing exceptional telephone skills and a commitment to outstanding customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist / Phlebotomist
Gonzales Community Health Center
Gonzales, TX
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Customer Service Cashier
Buc-ee's
Luling, LA
12.2021 - 03.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Waitress
Mr.Taco
Gonzales, TX
12.2019 - 12.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Diploma -
Gonzales High School
Gonzales, TX05.2021
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling appointments
- Multi-line telephone operation
Certification
Phlebotomy
Timeline
Receptionist / Phlebotomist
Gonzales Community Health Center
03.2023 - Current
Customer Service Cashier
Buc-ee's
12.2021 - 03.2023
Waitress
Mr.Taco
12.2019 - 12.2021
Diploma -
Gonzales High School