Analicia Brooks
Salinas,CA
Summary
Dynamic server with a strong work ethic and exceptional customer service every dining experience. Skilled in cash handling and POS operations, I excelled in guest engagement and team collaboration, fostering repeat business through genuine hospitality. Recognized for optimizing service quality while managing multiple tables efficiently.
Overview
10
10
years of professional experience
Work History
Server
Black Bear Diner
Salinas, CA
09.2016 - Current
- Provided exceptional customer service, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to optimize food preparation and presentation standards.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Assisted in training new servers on menu knowledge and service protocols.
- Managed cash register operations, processing payments accurately and efficiently.
- Upsold daily specials, enhancing overall guest experience through personalized recommendations.
- Handled guest inquiries and concerns promptly, resolving issues to maintain positive atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Lowell High School
Lowell, MA06-2003
Skills
Strong work ethic
Exceptional customer service
Safe food handling
Team collaboration
Guest engagement
Cash handling
Positive and professional
Hostess support
Point of sale (POS) system operations
Timeline
Server
Black Bear Diner
09.2016 - Current
High School Diploma -
Lowell High School