Analicia Pilla
Gainesville,FL
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Camelot Community Care Inc.
Gainesville, FL
03.2023 - Current
- Performed research to collect and record industry data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Supported co workers by scheduling appointments and organizing itinerary.
Customer Service Representative
Cabrillo Coastal General Insurance Agency
Gainesville, FL
03.2022 - 02.2023
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Mailroom
Cabrillo Coastal
05.2021 - 03.2022
- Receives and prepares all incoming and outgoing Company mail; within designated time frames, efficiently and correctly prints and/or prepares and mails all Company outgoing correspondence, including daily invoices, legal notices, and declaration pages;
- Scans all incoming documents and correspondence into company imaging system accurately and efficiently;
- Reviews and appropriately refer incoming mail correspondence to Company staff;
- Prepares and distribute a variety of routine to advanced special mailings, as requested
- Maintains and operates mailroom equipment, including high-volume, high-speed, highly technical printer/s, mail sorting machine, automated letter opener, etc
- Troubleshoots issues as necessary, requests and obtains vendors’ technical support as needed
Final Inspector
Morgan ADAVANCED materials Plc
06.2017 - 11.2020
- Inspected, tested & measured materials for conformance to specifications and regulatory requirements
- Assigned and marked product with grades and official acceptance or rejection status
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards or quality levels
Education
Lincoln Land Community College
Springfield, ILPaul Mitchell The School
Twinsburg, OHSkills
- Organizational Skills
- Scheduling and coordinating meetings
- Filing and record keeping (digital and physical)
- Time management
- Multitasking Communication Skills
- Verbal and written communication
- Professional email and phone etiquette
- Interpersonal skills
- Proofreading and editing documents Technical Skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Database management
- Office equipment handling (printers, copiers, scanners) Administrative & Clerical Skills
- Data entry
- Document preparation
- Supply inventory management
- Meeting minutes and transcription Problem-Solving & Critical Thinking
- Prioritizing tasks
- Handling unexpected issues or last-minute changes
- Decision-making Soft Skills
- Reliability and punctuality
- Discretion and confidentiality
- Flexibility/adaptability
- Team collaboration
- Customer service mindset
Timeline
Administrative Assistant
Camelot Community Care Inc.
03.2023 - Current
Customer Service Representative
Cabrillo Coastal General Insurance Agency
03.2022 - 02.2023
Mailroom
Cabrillo Coastal
05.2021 - 03.2022
Final Inspector
Morgan ADAVANCED materials Plc
06.2017 - 11.2020
Lincoln Land Community College
Paul Mitchell The School