Analicia Vega
Albuquerque,NM
Summary
A little about me...I am known for being extremely bubbly and outgoing. I am very driven about life. I work extremely hard wherever I am. I do my best to please the company I am working for. I am constantly looking to improve my knowledge and skills. Also, I manage the donations at my current work facility. We are number 1 in the region and have been for about 6 months since I launched the process. I am very proud of my accomplishment. I strive to do more and more for the company to improve the community.
Overview
7
7
years of professional experience
Work History
Assistant Manager of Operations
Amazon
Albuquerque, NM
10.2022 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Communicated with customers to assess satisfaction with products and services received.
- Monitored key performance metrics to identify areas for improvement.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Process and distribute donations equaling out to about 100k a week
- Build connections with 3rd party contractors
Warehouse Associate
Amazon
Albuquerque, NM
04.2021 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 100 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Informed management immediately of sorting issues, conveyor belt problems and safety concerns
- Exceeded metrics
- Maintained knowledge around the whole facility, inbound and outbound
Lead Sales Associate
Footlocker.com Inc.
Albuquerque, NM
01.2017 - 12.2022
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Greeted customers and provided product advice to increase sales.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
Education
High School Diploma -
Atrisco Heritage Academy
Albuquerque, NM05.2020
Skills
- Operations Management
- Customer Engagement
- Staff Training and Development
- Logistics Planning
- Customer Relations
- Effective leader
- Process Improvements
- Cost Control
- Employee Motivation
- Outgoing personality
- Problem solving
- Creative thinking
- Active listening
- Multitasker
- Great under pressure
- Attention to detail
- Adaptability
- Goal Setting
- Operations Oversight
- Relationship Building
- Delegation
Timeline
Assistant Manager of Operations
Amazon
10.2022 - Current
Warehouse Associate
Amazon
04.2021 - Current
Lead Sales Associate
Footlocker.com Inc.
01.2017 - 12.2022
High School Diploma -
Atrisco Heritage Academy