Analilia Garcia
Modesto,CA
Summary
- Driven and customer-focused automotive Professional with over 9 years of experience in fast-paced customer service, sales, and dealership environments. Proven track record of generating sales, managing customer relationships, and delivering exceptional service throughout the buying process. Experienced in hybrid work environments (in-office and remote. Experienced in internet sales, lead management, appointment setting, and customer engagement, with a strong understanding of dealership operations and the consumer buying cycle. Recognized for strong communication skills, leadership abilities, and a results-driven mindset. Successfully built customer trust, increased appointment conversions, and contributed to high performing sales teams. Passionate about team success, operational growth, and creating a positive customer experience from initial contact to closed deal.
Overview
11
11
years of professional experience
Work History
Sales & Customer Service Lead(CEC)
American Chevrolet
American Chevrolet
01.2018 - 01.2025
- Consistently ranked as a top-performing BDR by generating appointments, increasing customer engagement, and contributing to vehicle sales growth
- Developed a strong understanding of the customer buying cycle and effectively
- Communicated with customers to build trust and increase appointment
- Worked closely with the sales team to ensure smooth transitions from internet lead to showroom appointment and closed deal
- Maintained consistent follow-up with customers through phone, email, and text communication to improve customer satisfaction and sales opportunities
- Demonstrated strong objection-handling and problem-solving skills while maintaining a collaborative and customer-focused approach
- Built strong relationships with customers by providing professional, knowledgeable, and personalized service throughout the buying process
- Contributed to the overall success of the dealership by supporting team goals, sales performance, and customer experience standards
- Recognized for professionalism, leadership potential, and the ability to thrive in a high-performance sales environment
Assistant Manager
GMI
Modesto, CA
01.2014 - 12.2017
- Oversee daily operations while maintaining high standards of customer satisfaction and team performance
- Lead employees in a high-volume environment focused on customer service, sales, and retention
- Handle escalated customer concerns and resolve issues effectively and professionally
- Support business growth by helping increase sales and customer engagement
- Manage scheduling, operational tasks, and team accountability
- Utilize strong leadership and problem-solving skills to maintain efficient daily operations
Education
High School Diploma -
Johansen High School
Modesto, CA06.2009
Skills
Bilingual
Customer Service Excellence
Sales Growth & Goal Achievement
CRM or online systems experience
Team Leadership & Employee Development
Customer Service & Client Relations
Detail-oriented and dependable
Experienced in hybrid work environments (in-office and remote)
Store Operations Management
Conflict Resolution & Problem Solving
Training & Staff Coaching
Multitasking in High-Volume Environments
Strong Communication & Organizational Skills
Languages
Spanish
Full Professional
Timeline
Sales & Customer Service Lead(CEC)
American Chevrolet
01.2018 - 01.2025
Assistant Manager
GMI
01.2014 - 12.2017
High School Diploma -
Johansen High School