Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Analilia Ramirez

Avondale,AZ

Summary

Hardworking and reliable employee experienced in cash register operation, merchandise stocking, and delivering exceptional customer service. Highly organized, proactive, and punctual. Collaborates effectively within team settings. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

3
3
years of professional experience

Work History

Bilingual CSR

Maximus Federal Services
Peoria, AZ
11.2024 - Current
  • Assisted members to enhance current plans with supplemental benefits to boost sales.
  • Processed changes in insurance policies and periodically reassessed client needs.
  • Ensured compliance with state laws governing health insurance coverage.
  • Fielded inbound calls from customers inquiring about alternative insurance options.

Fruit Expert

Edible Arrangements
Avondale, AZ
03.2024 - 11.2024
  • Analyzed customer preferences and made recommendations for new products.
  • Ensured compliance with food safety regulations when storing, preparing, and serving fruit.
  • Resolved any customer complaints related to fruit purchases or services provided.

Cashier

Hobby Lobby
Avondale, AZ
08.2023 - 03.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Answered customer inquiries regarding store policies and procedures.

Cashier

Converse
Commerce, CA
05.2022 - 07.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.

Education

Riverview High School
Searcy, AR
05-2011

Skills

  • Production Control
  • USDA classifications
  • Customer Assistance
  • Payment Processing
  • Customer Service
  • Call center experience
  • Call center operations

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Bilingual CSR

Maximus Federal Services
11.2024 - Current

Fruit Expert

Edible Arrangements
03.2024 - 11.2024

Cashier

Hobby Lobby
08.2023 - 03.2024

Cashier

Converse
05.2022 - 07.2023

Riverview High School

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Analilia Ramirez