Analisa Ramos
Naples,FL
Summary
Dynamic and dependable Ice Cream Server at Haagen Dazs, recognized for enhancing customer satisfaction through exceptional service and effective teamwork. Skilled in cash handling and food safety compliance, I consistently managed high-volume periods while maintaining a clean workspace and fostering a welcoming environment, contributing to increased sales through personalized recommendations.
Overview
1
1
Certification
Work History
Ice Cream Server
Haagen Dazs
Naples, Fl
04.2024 - 09.2024
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept tidy and organized area to comply with cleanliness standards.
- Processed sales transactions for cash, debit, and credit purchases.
- Provided support to fellow team members when needed, creating a cohesive work environment.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Utilized proper portion control to determine customers receive correct portion size.
- Contributed to increased sales by upselling toppings, waffle cones, and specialty items.
Education
Diploma - Education
Naples High School
Naples, Fl05.2025
Skills
- Customer engagement
- Teamwork
- Customer service
- Patience and empathy
- Cleaning and organization
- Cleaning and sanitizing
- Excellent communication
- Professional appearance
- Working under pressure
- Order taking
- Cash handling
- Greeting customers
- Work area cleanliness
- Dependable and responsible
- Sanitization
- Flexible schedule
- Serving
- Order accuracy
- Cash register operation
- Guest service
- Cash drawer balancing
- Salesmanship
- Food safety compliance
- Cleanliness and hygiene
- Speed and efficiency
- Menu memorization
- Safe food handling
- Maintaining stock levels
- Inventory monitoring
Certification
Agricultural and culinary certification
Languages
Spanish
Native or Bilingual
Timeline
Ice Cream Server
Haagen Dazs
04.2024 - 09.2024
Diploma - Education
Naples High School