Analise Naraidoo

Greeted customers, answered phone calls, scheduled appointments, and maintained an organized front office.

Assisted clients in selecting services, explained pricing, and processed payments.

Updated customer records and handled follow-up calls to ensure satisfaction.

Trained new team members on front desk procedures and customer communication standards.

Supported office management with paperwork, filing, and inventory tracking.

Managed high-volume inbound calls daily, assisting clients with scheduling, information requests, and account inquiries.

Provided professional front-line support, ensuring positive customer interactions and efficient problem resolution.

Entered customer information accurately into internal systems while maintaining confidentiality.

Communicated effectively with supervisors and team members to streamline workflow and improve service quality.

Maintained a calm and helpful demeanor while handling complex concerns.

• Managed patient scheduling and appointment coordination to optimize clinic workflow.
• Maintained accurate medical records and ensured compliance with HIPAA regulations.
• Assisted in managing phone inquiries, directing calls efficiently to appropriate departments.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Provided direct customer assistance at the pharmacy counter.

Handled patient check-ins, answered questions, and communicated prescription details.

Managed phone calls, appointments, and order follow-ups.

Organized inventory and maintained a clean, professional front-desk environment.