Analisia Livoni
BARSTOW,United States
Summary
Customer Service Specialist with over 8 years of experience in healthcare management and hospital inpatient, outpatient services. Proficient in problem-solving, adaptability, and implementing digital tools to enhance patient engagement and care precision. Dedicated to continuous improvement and keen on applying extensive skills in a dynamic customer service role to further enhance client satisfaction and operational efficiency. Maintain excellent communication and time management skills with attention to detail. Provides empathy to clients and works mainly with special needs and elderly members.
Overview
9
9
years of professional experience
Work History
Coordinator of Member Engagement
Signify Health
Barstow
07.2024 - Current
- Handled confidential information with discretion and integrity.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Provided administrative support to senior management as needed.
- Scheduled members for in-home or virtual health visits
Care management support assistant III
Humana@home1. inc
Barstow, United States
09.2022 - 05.2024
- Coordinated care management tasks at HUMANA@home1
- Inc
- Elevated patient satisfaction by 30%
- Demonstrated problem-solving skills in intricate care situations
- Augmented care plan compliance by 40%
- Eager to learn and adapt, committed to delivering high-quality results
- Boosted team efficiency by streamlining care management processes
- Received inbound calls from members and doctor's offices
- Made calls to members and doctor's office to gather more information
- Maintained comprehensive patient records, enhancing care precision
- Provided empathetic support, ensuring patient comfort and trust
- Implemented new digital tools for better patient engagement
- Worked closely with healthcare teams to optimize care plans
Outpatient ER Registrar/Inpatient Registrar
Barstow Community Hospital
Barstow, United States
07.2016 - 09.2022
- Managed outpatient registration at Barstow Community Hospital
- Ensured accurate patient data collection
- Collaborated with medical staff for seamless patient care
- Implemented innovative solutions to streamline registration process
- Improved patient satisfaction by 20% through efficient service
- Managed patient registrations, ensuring data accuracy and efficiency
- Streamlined patient data entry, reducing errors and enhancing workflow efficiency
- Introduced digital data tracking tools to minimize registration time
- Enhanced registration protocols, cutting patient wait times by 15%
- Partnered with IT to develop user-friendly registration software
- Analyzed registration processes for continuous improvement
- Verified patient's insurance coverage using online tools
- Collected any co-pay, deductible, out of pocket expenses and any past due balances
- Ensured compliance with all federal, state, and local regulations related to healthcare privacy laws.
- Provided assistance to patients in completing necessary forms for admission.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Verified patient insurance coverage prior to their visit.
- Responded promptly to telephone inquiries from patients, families, and staff members.
Union representative
Barstow Community Hospital
Barstow, United States
01.2016 - 01.2022
- Meticulously managed project timelines, ensuring 15% earlier completion rates
- As Union Representative, boosted negotiation success by 20% through strategic advocacy
- Oversaw adherence to labor laws, reducing compliance issues by 15% at the hospital
- Enhanced employee satisfaction by mediating conflicts and fostering a collaborative environment
- Streamlined hospital procedures to enhance operational efficiency by 10%
- Led union negotiations, achieving a 20% increase in agreement success
- Elevated staff morale by resolving conflicts and promoting teamwork
- Stayed current with all PHI/HIPPA laws and regulations
Education
Associate - Social Science
Barstow Community College
Barstow, Ca01.2015
Associate - Humanities
Barstow Community College
Barstow, Ca01.2015
Skills
- Problem-solving
- Time Management
- Empathetic
- Excellent customer service
- Teamwork
- Adaptability
- Flexible
- Continuous improvements
- Record-keeping
- Notating
- Documenting
- Digital tools
- Innovative solutions
- Typing 35-45 WPM
- Microsoft Word
- Microsoft Office
- Outlook
- Excel
- Great listening
- Leadership
- Critical thinking
- Organizational skills
- Attention to detail
- Customer relationship management
- Resolving conflict
References
- Minerva Gonzalez, BARSTOW COMMUNITY HOSPITAL, Minerva_Gonzalez@barstowhospital.com, 760-957-3000
- Vanessa Juarez, HUMANACARES. INC, Vjuarez@humana.com, 760-373-6375
- Heidi Rodriguez, HUMANACARES. Inc, Hrodriguez19@humana.com, 760-790-7601
Personal Information
- Age: 43
- Driving License: B9286103
Timeline
Coordinator of Member Engagement
Signify Health
07.2024 - Current
Care management support assistant III
Humana@home1. inc
09.2022 - 05.2024
Outpatient ER Registrar/Inpatient Registrar
Barstow Community Hospital
07.2016 - 09.2022
Union representative
Barstow Community Hospital
01.2016 - 01.2022
Associate - Social Science
Barstow Community College
Associate - Humanities
Barstow Community College