Analiz Montoya
El Paso,TX
Summary
Dynamic and empathetic Customer Service Representative with a proven track record at McDonald’s. Excelled in managing high-stress situations, enhancing customer loyalty through exceptional service and active listening. Demonstrated critical thinking and leadership, resolving escalated issues efficiently. Skilled in customer service and fast-paced problem solving, contributing to significant repeat business.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
McDonald’s
11.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated situations and resolved problems with solutions
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - Academics
Chapin High School
El Paso, TX06.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Fast efficient leader
Timeline
Customer Service Representative
McDonald’s
11.2020 - Current
High School Diploma - Academics
Chapin High School