Ana Lorena Toro
Hackettstown,NJ
Summary
Dedicated and customer-focused Food Service Associate with nearly 10 years of experience providing excellent customer service in a fast-paced bakery environment. Recognized for building positive relationships with customers, preparing quality food and beverages, training new employees, and maintaining high standards of cleanliness and teamwork.
Passionate about creating positive experiences through friendly service, attention to detail, and a strong commitment to helping others.
Overview
11
11
years of professional experience
Work History
Food Service Associate
Rico Pan Bakery
Dover, New Jersey
07.2021 - Current
- Provide friendly and professional customer service in a fast-paced bakery.
- Processed customer orders with accuracy and efficiency to enhance service speed.
- Prepare hot and cold beverages.
- Packaged bakery products with attention to detail, ensuring customer satisfaction.
- Operate the cash register and process customer payments.
- Restock products and maintain organized displays.
- Maintain cleanliness and sanitation throughout the work area.
- Wash utensils and food service equipment.
- Trained new employees on company procedures and customer service techniques to promote consistent service quality. on daily procedures and customer service standards.
- Resolve customer concerns with professionalism and courtesy.
- Work collaboratively with team members to ensure excellent service.
Food Service Associate
Rico Pan Bakery
Dover, New Jersey
09.2015 - 07.2019
- Provide friendly and professional customer service in a fast-paced bakery.
- Take customer orders accurately and efficiently.
- Prepare hot and cold beverages.
- Package bakery products for customers.
- Operate the cash register and process customer payments.
- Restock products and maintain organized displays.
- Maintain cleanliness and sanitation throughout the work area.
- Wash utensils and food service equipment.
- Resolve customer concerns with professionalism and courtesy.
- Work collaboratively with team members to ensure excellent service.
Education
Marketing and International Business
Universidad Autónoma de Occidente
ColombiaHigh School Diploma -
Institución Educativa Montebello
Colombia07-1997
Skills
- Customer Service
- Food & Beverage Preparation
- Cash Handling
- POS Systems
- Food Safety & Sanitation
- Teamwork
- Training New Employees
- Attention to Detail
- Time Management
- Communication
- Problem Solving
- Inventory Restocking
Languages
- Spanish, Native
- English, Basic Working Proficiency
Timeline
Food Service Associate
Rico Pan Bakery
07.2021 - Current
Food Service Associate
Rico Pan Bakery
09.2015 - 07.2019
Marketing and International Business
Universidad Autónoma de Occidente
High School Diploma -
Institución Educativa Montebello