Ana Luisa Rayos
Austin
Summary
Bilingual People Operations professional with proven experience in onboarding, I-9 compliance, HRIS systems (Workday, UKG), and employee support. Known for accuracy, confidentiality, and strong communication skills that ensure smooth processes and positive team member experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
People Operations Coordinator
Crunch Undefeated Tribe
01.2025 - Current
- Providing data entry and administrative support to the People Operations team
- Facilitate onboarding assistance and training, including I-9 compliance
- Assisting with data entry of new team members into various Crunch platforms
- Assisting team members with system and mobile app access and password resets
- Creating and responding go Workers Compensation claims and information requests as they are received.
- Responding to requests for employment verification
- Assisting with event planning
- Completing other duties as assigned
Human Resources Representative
The University Of Texas At Austin
03.2024 - 01.2025
- Assist applicants and new hires in English and Spanish with completing and submitting required paperwork.
- Handle sensitive, secure documents, confidential, routine and non- routine information appropriately.
- Assist with keying employee position assignments into HRIS.
- Manage collection of recurring employment documents and files.
- Photocopies and transmits information and documents to perform data entry.
- Provide administrative support for the HR office, schedule and organize meetings, calendars and office activities utilizing Outlook.
- Serve as initial contact and coverage for Human Resources office. Greet employees, visitors and students in English and Spanish, determines their needs, and directs them appropriately.
- Answer and refer phone calls and inquiries to ensure accurate and timely communication
Human Resource Information System Administrator
Randstad (Samsung Austin Semiconductor)
06.2021 - 11.2023
- Assisted HR Director with various research projects such as implementation of new HR processes,
data entry, audits, or changes within the HRIS Platform Workday. - Performed customer service functions by answering employee requests, questions, and verifications.
- Coordinated management of employee files using Samsung's internal drive.
- Supported the HR team during peak hiring periods and acts as a delegate for professional II as needed.
- Managed GHR system for expats and vendors.
- Migrated data from legacy system to EDM databases.
- Managed onboarding and offboarding of employees.
Human Resources Assistant
ASSA ABLOY
09.2022 - 03.2023
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Coordinated employee training programs to improve productivity and performance.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Participated in ongoing research projects related to best practices in human resources management for continuous improvement purposes.
- Helped organized company-wide events for team building purposes, boosting overall morale among employees.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
Barista
Starbucks
12.2019 - 07.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
Education
Bachelor of Arts - Organizational & Corporate Communication
The University of Texas At El Paso
08.2021
Skills
- Bilingual Communication (English & Spanish)
- HRIS Systems: Workday, UKG
- Onboarding & I-9 Compliance
- Workers’ Compensation (Zurich)
- Employee & Team Member Support (Customer Service, Conflict Resolution)
- Data Entry & Records Management
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Problem Solving & Analytical Thinking
- Active Listening & Empathy
- Logical & Process-Oriented Decision Making
- Logic
Certification
- RBT - Registered Behavior Technician
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Professional Development
- UHD Excel Workshops
- FS Cart Driver Training
- DFHS Driver Training
- Youth Protection Training
- DocuSign New User Training
- UHD - Interviewing 101
- Human Resources: Understanding HR Systems Features and Benefits COURSECourse: LinkedIn Learning
Timeline
People Operations Coordinator
Crunch Undefeated Tribe
01.2025 - Current
Human Resources Representative
The University Of Texas At Austin
03.2024 - 01.2025
Human Resources Assistant
ASSA ABLOY
09.2022 - 03.2023
Human Resource Information System Administrator
Randstad (Samsung Austin Semiconductor)
06.2021 - 11.2023
Barista
Starbucks
12.2019 - 07.2021
Bachelor of Arts - Organizational & Corporate Communication
The University of Texas At El Paso
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