Analysse Ferrao
Loveland,CO
Summary
Dynamic and service-oriented server, excelling in high-pressure environments. Proven ability to boost sales through effective upselling and foster customer relationships. Skilled in time management and product knowledge, with a licensed esthetician background, ensuring exceptional guest service and contributing to team success.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Restaurant Server
Pourhouse
Loveland, CO
07.2024 - Current
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Wax Specialist
The Skn Scene
Loveland, CO
- Delivered high-quality waxing services, ensuring client comfort and satisfaction.
- Maintained cleanliness and sanitation standards in treatment areas to promote a safe environment.
- Educated clients on aftercare practices, enhancing their overall experience and results.
- Assisted in inventory management, tracking product usage and reordering supplies as needed.
Receptionist
The Screamin Peach
Johnstown, CO
08.2022 - 06.2024
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered approximately 30+ calls each day.
Education
Esthetician License - Esthetician
IBMC College - Fort Collins
Fort Collins, CO06.2024
Bachelor of Arts - Criminal Justice
Colorado Mesa University
Grand Junction, COCertificate - Criminal Justice
Front Range Community College
Fort Collins2018
Skills
- Licensed Esthetician
- Sales and Upselling
- Time Management
- Product Knowledge
- Adaptability and flexibility
- Customer service
- Advanced hair removal techniques
Certification
- Lash Foundations Unleashed: Classic & Volume with Paris Lash Academy - December 2025
- Classic Lash Training at Lash & Company - March 2025
Timeline
Restaurant Server
Pourhouse
07.2024 - Current
Receptionist
The Screamin Peach
08.2022 - 06.2024
Wax Specialist
The Skn Scene
Esthetician License - Esthetician
IBMC College - Fort Collins
Bachelor of Arts - Criminal Justice
Colorado Mesa University
Certificate - Criminal Justice
Front Range Community College