Summary
Overview
Work History
Education
Skills
Languages
Timeline
Barista

Ana Maria Dean

Cape Coral,Florida

Summary

Proven track record in delivering exceptional customer service and maintaining punctuality, honed across roles at DoorDash and Spark. Expert in safe driving practices and efficient route planning, I excel in time management and fostering client trust. My dedication has significantly enhanced customer satisfaction and operational efficiency.

Overview

7
7
years of professional experience

Work History

Driver

DoorDash
02.2021 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Driver

Spark
Cape Coral, Florida
04.2021 - 01.2023
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.

Server

El Toro Mexican Grill
06.2017 - 03.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

DOT Hazmat: Security Awareness - DOT Hazmat: Security Awareness

360 Training .com
On Line
09.2024

HIPPA Awareness Training For Business Associates

HIPAATraining.com
On Line
09.2024

Certificate of Bloodborne Pathogens Certificate - Bloodborne Pathogens Certificate

NationalCCPRFoundation
On Line
09.2024

Phlebotomy Licensed - Phlebotomy Licensed

Health Care Training
Lehigh Acres, FL
05.2024

Associate of Arts - Computer And Information Systems

Instituto Nuevas Profesiones
Valencia,Venezuela
01.1987

High School Diploma -

Juan Pablo II
Valencia, Venezuela
06.1985

Skills

  • Time Management
  • Valid Driver's License
  • Customer Service
  • Clean Driving Record
  • Safe Driving Practices
  • Punctual and Reliable
  • Problem-Solving
  • Patience and understanding
  • City and non-city driving

Languages

Spanish and English
Native or Bilingual

Timeline

Driver

Spark
04.2021 - 01.2023

Driver

DoorDash
02.2021 - Current

Server

El Toro Mexican Grill
06.2017 - 03.2019

DOT Hazmat: Security Awareness - DOT Hazmat: Security Awareness

360 Training .com

HIPPA Awareness Training For Business Associates

HIPAATraining.com

Certificate of Bloodborne Pathogens Certificate - Bloodborne Pathogens Certificate

NationalCCPRFoundation

Phlebotomy Licensed - Phlebotomy Licensed

Health Care Training

Associate of Arts - Computer And Information Systems

Instituto Nuevas Profesiones

High School Diploma -

Juan Pablo II

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Ana Maria Dean