Ana Maria Rubio
Enfield,CT
Summary
Highly-motivated employee with hands-on experience in customer service, payment processing and sales, and building relationships. History of staying highly organized, consistent, and punctual. Has detail orientation, quick adaptability, as well as excellent communication skills to apply in a Cashier role.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Acapulcos Mexican Family Restaurant & Cantina
Enfield, CT
09.2023 - Current
- Greeted customers and escorted them to their tables.
- Provided menus, answered questions about menu items and specials, as well as provided silverware when seating.
- Managed reservations, waitlists, and special requests for large parties.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards such as wiping down menus every use, and making sure silverware is clean.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Checked identification of patrons ordering alcoholic beverages when necessary.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Verified accuracy of orders before sending them off.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Balanced cash register at end of shift according to established procedures.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
Education
High School Diploma -
Pennfoster Career School
Online07-2024
Skills
- Special Dietary Requirements
- Customer Satisfaction
- Complaint Resolution
- Order Taking
- Order Accuracy
- Cash Handling
- Credit Card Processing
- Reservations Coordination
- Health And Safety Standards
- Cleaning And Sanitizing
Languages
English
Professional
Spanish
Professional
French
Limited
Timeline
Restaurant Hostess
Acapulcos Mexican Family Restaurant & Cantina
09.2023 - Current
High School Diploma -
Pennfoster Career School
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