Ana Maria Tavares

Pharmacy Technician

Flag Pharmacy

01.2013 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Managed medication inventory, ensuring availability of all necessary drugs.
Assisted in management of prescription deliveries, improving patient convenience.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Developed and implemented improvements to pharmacy organization system.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Counted and labeled prescriptions with correct item and quantity.
Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.