Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anamaria Toma

Naples

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at McCall's Steak House. Proven ability to enhance guest engagement and boost sales through innovative drink recipes and effective team collaboration. Skilled in inventory management and multitasking, ensuring high standards of service in fast-paced environments.

With these past skills seeking new opportunities to enhance marketing and sales in the real estate industry.

Overview

12
12
years of professional experience

Work History

Server

Del Mar Restaurant
09.2024 - 05.2025
  • Delivered exceptional customer service to enhance guest satisfaction and loyalty.
  • Assisted in maintaining cleanliness and organization of dining area for optimal guest experience.
  • Learned menu items and daily specials to effectively communicate with customers.
  • Supported team members during peak hours to ensure efficient service delivery.

Server

Limoncello Restorante
02.2024 - 09.2024
  • Provided exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
  • Efficiently processed orders using point-of-sale systems, maintaining accuracy in transactions and menu knowledge.
  • Collaborated with kitchen staff to coordinate timely food delivery and accommodate special dietary requests.
  • Managed multiple tables simultaneously, demonstrating strong time management and organizational skills during peak hours.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.

Bartender Supervisor

McCall's Steak House
10.2022 - 08.2023
  • Supervised bar operations, ensuring compliance with health and safety regulations.
  • Trained and mentored staff on mixology techniques and customer service best practices.
  • Developed seasonal cocktail menus to enhance guest experience and increase sales.
  • Managed inventory levels, reducing waste through effective stock rotation and ordering processes.
  • Implemented training programs that improved bartending efficiency and consistency among team members.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.

Executive Assistant

Hollywood TV Cops
01.2016 - 10.2022
  • Managed executive calendars, scheduling appointments and coordinating travel arrangements efficiently.
  • Prepared detailed reports and presentations for senior management meetings, ensuring accuracy and clarity.
  • Streamlined communication between departments, enhancing collaboration and information flow.
  • Assisted in budget tracking and expense reporting, maintaining organized financial documentation.

Sales Consultant

Brunello Cuccinelli
05.2016 - 12.2018
  • Developed customized sales strategies to meet diverse client needs.
  • Conducted market research to identify emerging trends and customer preferences.
  • Collaborated with marketing team to create targeted promotional campaigns.
  • Provided product demonstrations and training sessions for clients and staff.

Bartender

Bongos Steakhouse
08.2014 - 05.2016
  • Crafted signature cocktails and curated drink menus to enhance customer experience.
  • Managed bar inventory, ensuring timely restocking and minimizing waste.
  • Trained and mentored junior bartenders on drink preparation techniques and customer service standards.
  • Implemented efficient workflow processes to optimize bar operations during peak hours.

Bartender Shift Manager

Ruth Chris Steakhouse
01.2013 - 12.2015
  • Supervised bar operations, ensuring high standards of service and product quality.
  • Trained and mentored bartending staff on menu offerings and customer service excellence.
  • Developed drink recipes, enhancing guest experience through innovative beverage options.
  • Managed inventory levels, optimizing stock control and reducing waste significantly.

Education

Marketing & Business

Technical University of Moldova
Chisinau

Psychology

Landmark Education Seminars
Los Angeles, CA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Accounting
  • Customer service
  • Hospitality service expertise
  • Professional appearance
  • Team collaboration
  • Task prioritization

Languages

Romanian
Native or Bilingual
English
Full Professional
Russian
Full Professional
French
Full Professional
Italian
Full Professional

Timeline

Server

Del Mar Restaurant
09.2024 - 05.2025

Server

Limoncello Restorante
02.2024 - 09.2024

Bartender Supervisor

McCall's Steak House
10.2022 - 08.2023

Sales Consultant

Brunello Cuccinelli
05.2016 - 12.2018

Executive Assistant

Hollywood TV Cops
01.2016 - 10.2022

Bartender

Bongos Steakhouse
08.2014 - 05.2016

Bartender Shift Manager

Ruth Chris Steakhouse
01.2013 - 12.2015

Marketing & Business

Technical University of Moldova

Psychology

Landmark Education Seminars

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