Summary
Overview
Work History
Education
Timeline
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Ana Marie Cabrera

Edmonton ,AB

Summary


  • Always am able to maintain order, remain patient, and have composure when dealing with particularly difficult passengers
  • Always embracing diversity: different cultures, work styles, and opinions
  • Constantly demanding and accepting responsibility
  • Always a team player: listens closely and communicates openly
  • Always aspire to be idealistic but never am out of touch with reality
  • Known for excellent customer relations and welcoming attitude.

Overview

16
16
years of professional experience

Work History

Flight Attendant

Republic Airways
06.2016 - Current
  • Ensured safety and comfort of customers onboard aircraft.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Performed pre-flight cabin checks to maintain operational safety equipment.

Customer Service Agent (United, Alaska Airlines)

Airport Terminal Services, ATS
01.2014 - 06.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.

Flight Attendant

Mesa Airlines
08.2008 - 06.2012
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Answered passenger questions and provided solutions to issues arising during flights.

Education

Hospitality Business Management -

East West College
Edmonton, Canada
07.2023

Bachelor Of Arts In Mass Communication -

Pamantasan Ng Lungsod Ng Maynila
Manila, Philippines

Timeline

Flight Attendant

Republic Airways
06.2016 - Current

Customer Service Agent (United, Alaska Airlines)

Airport Terminal Services, ATS
01.2014 - 06.2016

Flight Attendant

Mesa Airlines
08.2008 - 06.2012

Hospitality Business Management -

East West College

Bachelor Of Arts In Mass Communication -

Pamantasan Ng Lungsod Ng Maynila

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Ana Marie Cabrera