Anamarie Sofia
Summary
Dedicated Scheduler offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. I will bring a positive and upbeat attitude with strong relationship-building abilities.
Overview
8
8
years of professional experience
Work History
Healthcare Scheduler
Banner Health Center
11.2022 - Current
- SME (Subject Matter Expert) qualification to provide guidance, knowledge and expertise to relevant experience.
- Maintained high levels of customer satisfaction through diligent scheduling coordination- received multiple 'perfect 10 scores' from patient satisfaction surveys.
- Identified best practices within the scheduling function, sharing these insights across the team to drive continuous improvement efforts.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Employee Engagement Committee - Helping to connect our agents together by brainstorming, planning and organizing various events and activities to increase happiness among employees.
- Received multiple MVP recognitions from other employees and management, including being in the Banner News Article for my performance.
Patient Services Representative/Medical Records Clerk
Atlas Healthcare Partners At Banner Surgery Center
01.2022 - 11.2022
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork. Took copayments and compiled daily deposits and credit card payments each day.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Increased efficiency of office operations through proper management of medical records and filing systems, chart auditing and scanning into HST Health Stream, and entering surgery time logs.
Front Office Scheduler/Insurance Verification Specialist
Desert Endoscopy Center
05.2021 - 01.2022
- Electronic Medical Records- Office Hours/Medisoft, G-Gastro software knowledge. Updated patient records with accurate and current insurance policy information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Trained new staff on current, correct insurance verification procedures.
- Performed various administrative tasks by filing, copying and faxing documents.
- Patient education on procedures and policies.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Ophthalmic Surgery Scheduler
Arizona Eye Center
08.2018 - 05.2021
- Schedule patients for cataract, lid and glaucoma procedures
- Answer/return phone calls regarding surgery appointment dates, time, locations
- Review/educate patients on pre-op/post-op instructions
- Call in/E-Rx in prescription eye drops/ointments
- Electronic Medical Records- EyeMD/AdvancedMD software knowledge
- Maintained high levels of customer satisfaction through diligent scheduling coordinations.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Ophthalmic Medical Scribe
Barnet Dulaney Perkins Eye Center
07.2017 - 08.2018
- Streamlined the diagnostic process by transcribing physician-dictated diagnoses, treatment plans, and prescriptions.
- Interact with patients face to face, educating them on their diagnosis
- Help assist Doctor with in-office procedures
- Perform diagnostic tests on patient's-blood pressure readings, auto-refraction, ocular imaging
- Participated in cross-training opportunities to better understand other roles within the practice, resulting in improved collaboration among team members.
- Supported quality patient care by efficiently organizing examination rooms and preparing necessary equipment for each visit.
- Accompanied physicians through day in fast-paced, stressful environments.
Patient Services Representative
Barnet Dulaney Perkins Eye Center
06.2016 - 06.2017
- Exceeded daily and monthly calls- Managed high call volume (in/out), prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Providing excellent customer service by promptly answering patient inquiries.
- Scheduled appointments for all services- retina, dry eye, glaucoma, and routine eye exams
- Outbound cold calling for returning patients to advise of appointment necessity
- Medical and vision insurance benefit verification
- NextGen software knowledge to schedule appointments
Education
Associate of Applied Science - Dental Assisting
Apollo/Carrington College
Phoenix, AZ09.2010
New York State Cosmetology License - Cosmetology
Burton Ramer Technical Career Center- BRTCC BOCES
Mexico, NY06.2006
Skills
- Works well under pressure
- Effective Multitasking
- Teamwork and Collaboration
- Works well with others and alone
- Can type 40 wpm
- 13 years medical experience
- Data Entry
- Surgery Scheduling
- Patient Education
- Strong Work Ethic
- Customer Service
- Medical Terminology
- Patient Scheduling
- Insurance Verification
- Professional and mature
- Administrative Support
- Growing Experience
- Leadership
Timeline
Healthcare Scheduler
Banner Health Center
11.2022 - Current
Patient Services Representative/Medical Records Clerk
Atlas Healthcare Partners At Banner Surgery Center
01.2022 - 11.2022
Front Office Scheduler/Insurance Verification Specialist
Desert Endoscopy Center
05.2021 - 01.2022
Ophthalmic Surgery Scheduler
Arizona Eye Center
08.2018 - 05.2021
Ophthalmic Medical Scribe
Barnet Dulaney Perkins Eye Center
07.2017 - 08.2018
Patient Services Representative
Barnet Dulaney Perkins Eye Center
06.2016 - 06.2017
Associate of Applied Science - Dental Assisting
Apollo/Carrington College
New York State Cosmetology License - Cosmetology
Burton Ramer Technical Career Center- BRTCC BOCES
Similar Profiles
Jennifer BustosJennifer Bustos
Office Supervisor at Banner Health CenterOffice Supervisor at Banner Health Center
Julissa NungarayJulissa Nungaray
Medical Assistant at Banner Health CenterMedical Assistant at Banner Health Center
Janet UriasJanet Urias
GCU Nursing Student at St. Joseph's Hospital and Medical CenterGCU Nursing Student at St. Joseph's Hospital and Medical Center
Amanda KnollAmanda Knoll
Healthcare Scheduler at Banner healthHealthcare Scheduler at Banner health
Felisita WittenbachFelisita Wittenbach
Healthcare Scheduler at Banner University Medical CenterHealthcare Scheduler at Banner University Medical Center