Summary
Overview
Work History
Education
Skills
Timeline
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Miriam Jones

Denver,NC

Summary

Results-oriented Scheduler highly effective at managing calendars in demanding, fast-paced environments and versed in resource loading and operations sequencing.

Overview

12
12
years of professional experience

Work History

Healthcare Scheduler

Carenet Healthcare
Charlotte, NC
08.2024 - Current
  • Managed 100+ inbound calls per day, handling patient appointment scheduling, transportation coordination, and insurance verification.
  • Increased operational efficiency by 25% by streamlining front-office scheduling and data entry processes using Carenet, EMR systems, and Matrix.
  • Verified insurance details with health plans, reducing claim rejections by 12% and ensuring a smooth patient billing process.
  • Collaborated with leadership to enhance team workflows, contributing to a 15% improvement in appointment turnaround times.

Stock Consultant

Vectorvest Inc.
Cornelius, NC
01.2023 - 06.2024
  • Advised over 200 clients on stock market strategies, utilizing VectorVest's proprietary stock analysis tools, helping clients achieve an average portfolio growth of 10%.
  • Increased client engagement by 25% through personalized financial guidance and leveraging Salesforce to track client interactions and needs.
  • Reduced client billing issues by 20% by managing subscriptions and payments via Chargebee, improving overall client satisfaction.

Human Resource Associate

Walmart/Sam's Club
Charlotte, NC
02.2022 - 01.2023
  • Oversaw full-cycle HR functions for a workforce of over 200 employees, ensuring compliance with company policies and state regulations.
  • Enhanced recruitment processes by reducing time-to-hire by 20%, streamlining the hiring and onboarding process for new employees.
  • Managed employee relations and facilitated performance management initiatives, contributing to a 10% improvement in employee retention.
  • Administered employee training and development programs, resulting in increased employee engagement and productivity.

Team Lead

Ensemble Health Partners
Huntersville, NC
01.2019 - 11.2021
  • Led a team of 15 employees to optimize revenue cycle management and improve overall productivity by 25%.
  • Tracked team performance using data analytics to drive continuous improvements in workflows and efficiency, contributing to a 20% increase in overall team output.
  • Acted as a key liaison between management and team members, resolving conflicts and maintaining a positive, high-performing team environment.

Data Intake and Verification Specialist

AmerisourceBergen
Charlotte, NC
08.2012 - 11.2018
  • Conducted data intake and verification for patient records, ensuring 100% accuracy and HIPAA compliance across all documentation and case files.
  • Managed the coordination and processing of patient cases, facilitating timely collaboration between healthcare providers, insurance companies, and patients to ensure efficient case resolution.
  • Leveraged CRM and data management systems to track case progress, update records, and communicate case status, reducing overall case processing time by 10%.
  • Analyzed patient data trends and provided insights that improved case management workflows and boosted operational efficiency by 15%.
  • Acted as the primary point of contact for escalated cases, ensuring high-priority patients received prompt support through cross-functional collaboration with healthcare teams.
  • Generated custom reports on case metrics, patient outcomes, and escalation trends, supporting leadership with actionable data to refine patient support strategies.
  • Implemented quality control processes to enhance data integrity and streamline the intake process, resulting in a 20% reduction in data processing errors.
  • Collaborated with healthcare providers and insurance representatives to address complex patient issues, achieving a 95% satisfaction rate for case handling.

Education

Associate of Arts - Fashion Merchandising And Business Administration

Johnsons & Wales
Charlotte
06-2007

Some College (No Degree) - Medical Assistant

Kaplan College
Charlotte

Skills

  • Accounts Payable and Billing Management
  • Client Relationship Management
  • Healthcare Scheduling and Coordination
  • Recruitment & Employee Relations
  • Financial & Credit Counseling
  • Problem-Solving & Negotiation
  • Communication (Written & Verbal)
  • Data Analysis & KPI Tracking
  • Systems expertise: Salesforce, Chargebee, VMware, Matrix, Interaction Desktop

Timeline

Healthcare Scheduler

Carenet Healthcare
08.2024 - Current

Stock Consultant

Vectorvest Inc.
01.2023 - 06.2024

Human Resource Associate

Walmart/Sam's Club
02.2022 - 01.2023

Team Lead

Ensemble Health Partners
01.2019 - 11.2021

Data Intake and Verification Specialist

AmerisourceBergen
08.2012 - 11.2018

Associate of Arts - Fashion Merchandising And Business Administration

Johnsons & Wales

Some College (No Degree) - Medical Assistant

Kaplan College

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