Anand Persaud
South Ozone Park,NY
Summary
Skilled Maintenance Crew Member with background in diverse facility and equipment upkeep. Experience includes routine maintenance tasks, troubleshooting mechanical issues, and implementing safety regulations to ensure optimal working conditions. Strengths lie in problem-solving abilities, technical skills, and commitment to maintaining high standards of cleanliness and organization. Previous roles have demonstrated significant improvement in operational efficiency through diligent maintenance efforts.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Auto Damage Adjuster
GEICO
South Ozone Park, NY
09.2022 - 11.2024
- Inspected damaged vehicles to determine repair costs and extent of damage.
- Analyzed photographs, diagrams, and reports to assess severity of vehicle damage.
- Researched parts pricing and labor rates to accurately estimate repair costs.
- Drafted detailed estimates for customers regarding repairs needed due to accident or other incidents.
- Negotiated with body shops on behalf of customers to secure best possible prices for repairs.
- Assisted in resolving disputes between customers and body shops over cost of repairs.
- Verified that all repair work was completed according to the estimate.
- Provided guidance and technical advice to body shop personnel on proper repair techniques.
- Evaluated customer satisfaction with completed repairs by conducting follow-up calls.
- Reviewed invoices submitted by body shops for accuracy prior to authorizing payment.
- Maintained records of all auto damage assessments, estimates, negotiations, and payments.
- Adhered strictly to company policies when assessing damages and estimating costs.
Customer Service Representative
GEICO
Long Island, NY
02.2016 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Superintendent
Private Employment
Bronx, NY
12.2015 - 06.2022
- Completed various repair and maintenance projects within the building.
- Organized and supervised staff to ensure proper building maintenance and upkeep.
- Facilitated communication between tenants and landlords regarding issues relating to building maintenance or repairs.
- Followed up on tenant's complaints related to building maintenance issues.
- Coordinated periodic building maintenance schedules with contractors to ensure safety standards are met.
- Oversaw building maintenance issues such as repairs or renovations.
- Ensured that all building maintenance operations were completed in a timely, cost-effective manner.
- Responded promptly to emergency requests from tenants regarding building maintenance issues.
Maintenance Crew Member
Rainbow Radio Car Service
Brooklyn, NY
01.2013 - 09.2015
- Repaired minor plumbing issues such as clogged drains, leaking faucets, broken pipes.
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Replaced light bulbs in ceiling fixtures and lamps throughout the facility.
- Assisted with installation of new equipment when necessary.
- Cleaned air conditioning units to ensure proper functioning.
- Maintained inventory of tools and supplies used for repairs and maintenance projects.
- Responded quickly to emergency situations involving damage caused by storms or other natural disasters.
- Assisted with painting projects both inside and outside the facility.
- Removed debris from roofs and gutters to prevent water damage.
Assistant Manager
RadioShack
Brooklyn, NY
10.2009 - 01.2013
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
Front End Supervisor
Pathmark
Mount Vernon, NY
06.2004 - 01.2013
- Trained new employees in customer service techniques and store policies.
- Organized staff schedules to maximize efficiency while minimizing labor costs.
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Resolved customer complaints in a professional manner.
- Conducted regular performance evaluations of front-end personnel.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
Education
Trade school - Automotive
Apex Technical School
New York, NY06-2006
High School Diploma -
Mount Vernon High School
Mount Vernon, NY06-2003
Skills
- Strong analytical skills
- Professional ethics
- Conflict Resolution
- Time management abilities
- Customer service expertise
- Multitasking Abilities
- Communication Skills
- Mechanical Knowledge
Certification
- Automotive tech, 06/10, Present
- NYC adjusters license, 12/22, 12/24
- Driver's License
Workauthorization
Authorized to work in the US for any employer
Affiliations
- Volunteer for various community projects
References
References available upon request.
Timeline
Auto Damage Adjuster
GEICO
09.2022 - 11.2024
Customer Service Representative
GEICO
02.2016 - 09.2022
Superintendent
Private Employment
12.2015 - 06.2022
Maintenance Crew Member
Rainbow Radio Car Service
01.2013 - 09.2015
Assistant Manager
RadioShack
10.2009 - 01.2013
Front End Supervisor
Pathmark
06.2004 - 01.2013
Trade school - Automotive
Apex Technical School
High School Diploma -
Mount Vernon High School