Waitress
Ananya Lokesh
Brightmore Of South Charlotte
Charlotte,NC
2
years of professional experience
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food, and meeting customer demand with a diligent and well-organized mentality. Certified in safe food handling.
Work History
Waitress
3 Months- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
Shift Leader/ Cook/ Barista
1 Year 4 Months- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Kept product inventory stocked during times of customer congestion and high demand.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
Education
High School Diploma
- President of Club MAGIK: Volunteering group that goes to old age homes for the disabled.
- Extracurricular Activities: Marching Band and Color guard for 4 years
Skills
Food and Beverage Service
Menu Memorization and Presentation
Able to Lift 30 Pounds
Transactions and Cash Handling
Cool Under Pressure
High-Volume Dining
Customer Service and Rapport
Warm and Friendly
Order Accuracy and Delivery
Team Player
Timeline
Waitress
Brightmore Of South Charlotte
05.2022 - 08.2022Read More
Shift Leader/ Cook/ Barista
Cast Iron Waffles
09.2020 - 01.2022Read More
University of North Carolina At Charlotte
Read More
Ardrey Kell High School
High School Diploma
Read More