Ana Paola Saldivar
Hidalgo
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships.
Overview
16
16
years of professional experience
Work History
Business Owner
R&R DESIGNS
01.2020 - Current
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Promoted business via social media to generate leads and maximize brand identity.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
Referral Specialist
Ashley Pediatrics Day and Night Clinic
Pharr
10.2024 - 04.2025
- Coordinated referrals for patients to specialized healthcare providers.
- Managed patient information using electronic health record systems.
- Communicated with families about referral processes and expectations.
- Assisted healthcare providers in preparing referral documentation.
- Scheduled appointments with specialists for referred patients.
Teacher/Child Caregiver
Royal Education Center
05.2022 - 03.2023
- Taught children to organize toys, wash hands, and share by leading by example.
- Implemented daily routines and activities to stimulate and engage children.
- Responded to inquiries from parents and guardians.
- Monitored children's activities to verify safety and wellbeing.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Assisted in potty training and toilet hygiene.
Assistant Store Manager
Perfumania Holdings
11.2011 - 05.2014
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Carhop
Stars Drive-In
05.2009 - 05.2011
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Completed milkshakes and ice cream desserts for customers.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
Education
Medical Assistant
Kaplan Career Institute
Pharr, TXHigh School Diploma -
Valley View High School
Pharr, TXSkills
- Business Marketing
- Attention to Detail
- Change and Growth Management
- Adaptable and Flexible
Languages
5
Timeline
Referral Specialist
Ashley Pediatrics Day and Night Clinic
10.2024 - 04.2025
Teacher/Child Caregiver
Royal Education Center
05.2022 - 03.2023
Business Owner
R&R DESIGNS
01.2020 - Current
Assistant Store Manager
Perfumania Holdings
11.2011 - 05.2014
Carhop
Stars Drive-In
05.2009 - 05.2011
Medical Assistant
Kaplan Career Institute
High School Diploma -
Valley View High School