Ana Centeno
Modesto,CA
Summary
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Efficient Order Selector known for high productivity and completing tasks with precision. Possess specialized skills in inventory management, RF scanning technology, and warehouse safety protocols. Excel at time management, adaptability, and teamwork, ensuring seamless operations in fast-paced environments. Committed to maintaining accuracy and speed in order fulfillment processes.
Overview
9
9
years of professional experience
Work History
Cashier
99c Stores
Modesto, California
03.2021 - 11.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered phone calls to assist customers with questions and orders.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Order Selector
Amazon
Tracy, California
06.2015 - 10.2018
- Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Used RF scanner to pick items from bins and complete orders.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Assisted other personnel in the loading and unloading process if needed.
- Utilized RF scanner guns to retrieve items from storage locations throughout the facility.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Packaged items with appropriate materials to prevent damage during shipping.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Operated pallet jack to transport heavy loads.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
Quality Control Inspector
Heldy Holmes staffing servicess
Modesto, California
06.2014 - 05.2015
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.
- Reviewed customer complaints and identified potential sources of quality issues.
- Performed first article inspection on incoming raw materials.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Wrote detailed reports outlining performance, quality and defect rates.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Tested finished goods prior to shipment according to established protocols.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
Education
GED -
Manteca High School
Manteca, CA05-2008
Skills
- Product restocking
- Returns processing
- Drawer balancing
- Multitasking and organization
- Merchandise restocking
- Gift card handling
- Patience and empathy
- Customer service excellence
- Scanner operations
- Attention to detail
- Loading and unloading
- Material handling
- Order picking
- Pallet jack handling
- Quality control
- Barcode scanning
- Basic mathematics
- Clear communication
- Self-motivated and disciplined
- Warehouse organization
- Labeling and sorting
- Customer service
- Bilingual
- Fast learner
- Basic computer skills
Languages
Spanish
Native/ Bilingual
Timeline
Cashier
99c Stores
03.2021 - 11.2023
Order Selector
Amazon
06.2015 - 10.2018
Quality Control Inspector
Heldy Holmes staffing servicess
06.2014 - 05.2015
GED -
Manteca High School