Ana Patricia Rodriguez Velazquez
Port Hueneme,CA
Summary
Motivated and goal-oriented Criminal Justice professional with leadership experience in justice services, seeking to apply my expertise in program coordination, youth advocacy, and system improvement within a dynamic organization. Passionate about advancing public safety and social justice through evidence-based practices, collaborative partnerships, and ethical service delivery.
Overview
8
8
years of professional experience
Work History
Program Lead Juvenile Justice Quality Assurance
Interface Children & Family Services
Camarillo , CA
12.2023 - Current
- Coordinated hiring, onboarding, and training of new staff while developing training schedules.
- Led project initiatives, effectively communicating goals and resolving barriers encountered.
- Supported program staff through ongoing leadership and oversight responsibilities.
- Fostered relationships with community agencies to facilitate youth service provision.
- Partnered with JS Program Manager to design a Programming Guide/Matrix.
- Evaluated evidence-based programming fidelity through collaboration with the Program Manager.
- Organized project partnership calls to review programmatic changes from fidelity evaluations.
- Documented grant reporting and program statistics in a timely manner for compliance.
Personal Banker II
Primer America Credit Union Bank
Camarillo, CA
03.2022 - 06.2023
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Analyzed financial documents provided by customers to determine their needs.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Beauty Advisor / Cashier
Ulta
Oxnard, CA
10.2022 - 03.2023
- Delivered exceptional customer service in high-volume retail environments.
- Trained new and current staff on sales techniques and procedures.
- Consistently met or exceeded sales and credit card sign-up goals.
- Recommended products tailored to individual customer needs.
- Maintained current knowledge of beauty products and trends.
- Created positive customer experiences through effective communication.
- Ensured displays remained clean, organized, and visually appealing.
- Accurately updated customer records in database systems.
- Performed cashiering, stocking, inventory, and general sales support.
- Responded promptly to customer inquiries via phone and email.
- Handled register operations, including opening, closing, and balancing drawers.
Bilingual Teller
Wells Fargo Bank
Oxnard, CA
02.2017 - 03.2021
- Provided bilingual customer support, delivering accurate information on bank services.
- Processed transactions including deposits, withdrawals, and loan payments with precision.
- Educated clients on online banking tools and features.
- Handled account inquiries and concerns via phone in English and Spanish.
- Referred clients to additional services such as investments and mortgages.
- Supported branch operations including ATM balancing, account maintenance, and new account openings.
Education
Bachelor of Arts - Criminology Ans Justice
California State University, Northridge
Northridge05.2023
Associate of Science -
Ventura College
Ventura, CA05.2020
High School Diploma -
Pacifica High School
Oxnard, CA06.2013
Skills
- Fluent bilingual communication for effective client and team interactions
- Skilled in managing and maintaining client and organizational accounts
- Proven team leadership in collaborative and goal-driven environments
- Experienced in resolving conflicts with professionalism and tact
- Strong project management abilities, from planning to execution
- Committed to quality assurance and continuous process improvement
- Effective stakeholder engagement to support program and business goals
- Clear and professional communicator across diverse audiences
- Active involvement in community outreach and engagement initiatives
Professional Development
Premier America Credit Union
- Certified Training in Loan investments and Credit Cards
- Certified in Opening Checking, Savings, IRA, and Certificate Accounts
Interface Children & Family Services
- Completed certification in Motivational Interviewing, enhancing client engagement and communication skills.
- Earned certification in Somatic Therapy, strengthening trauma-informed and body-centered therapeutic approaches.
Relevant Course Work
Sociology – Studied social behavior, institutions, and structures, with a focus on societal influences on crime and justice.
Juvenile Justice – Gained in-depth understanding of the juvenile legal system, youth rehabilitation, and intervention strategies.
Mentoring in Criminology and Justice Studies – Explored mentorship roles in community and justice settings, emphasizing youth development and recidivism prevention.
Victimology – Analyzed the impact of crime on victims, victim rights, and support systems within the justice process.
Criminal Justice: Global Perspectives – Examined international justice systems, comparative legal practices, and cross-cultural approaches to crime.
Ethics in Criminal Justice – Evaluated ethical issues and decision-making processes in law enforcement, corrections, and legal professions. Let me know if you'd like it formatted to fit a specific resume style or tailored for a particular job application.
Affiliations
- Mentored prospective students interested in the Criminal Justice program during my senior year at California State University, Northridge, providing guidance on academic and career pathways.
- Gained valuable community service experience while employed at Wells Fargo Bank and Premier America Credit Union by actively participating in local outreach and community engagement events.
Timeline
Program Lead Juvenile Justice Quality Assurance
Interface Children & Family Services
12.2023 - Current
Beauty Advisor / Cashier
Ulta
10.2022 - 03.2023
Personal Banker II
Primer America Credit Union Bank
03.2022 - 06.2023
Bilingual Teller
Wells Fargo Bank
02.2017 - 03.2021
Bachelor of Arts - Criminology Ans Justice
California State University, Northridge
Associate of Science -
Ventura College
High School Diploma -
Pacifica High School
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