Ana Paula Santos
Lynn,MA
Summary
Adept at fostering guest satisfaction, I excelled at Avellinos Restaurant by cultivating strong customer relationships and maintaining a pristine dining environment. My fluency in English, Portuguese, and Spanish, alongside proficiency in Microsoft Office, enhanced team efficiency and event setup capabilities, demonstrating a unique blend of interpersonal and technical skills.
Overview
6
6
years of professional experience
Work History
Restaurant-server
Avellinos Restaurant
Medford, MA
02.2018 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Set up special events for large functions and parties
Education
Human Resources -
Claretiano College
Rio Claro -Brazil12.2013
Technical Administration
ETEC Profº Armando Bayeux Da Silva
Rio Claro - Brazil12.2010
Skills
- Customer Satisfaction
- Order Taking
- Organization
- Guest service
- Cleanliness
- Dining area maintenance
- Keen attention to detail, ability to prioritize tasks and solve problems
- Proficiently in Microsoft Office
- Fluent in Englis, Portuguese, Spanish
Languages
Portuguese
Native or Bilingual
Spanish
Elementary
Timeline
Restaurant-server
Avellinos Restaurant
02.2018 - Current
Human Resources -
Claretiano College
Technical Administration
ETEC Profº Armando Bayeux Da Silva