Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ana Rosales

Hallandale,FL

Summary

Experienced hospitality professional with a proven track record of delivering exceptional customer service and operational excellence. Aspiring to transition into a dynamic business-oriented role, leveraging a strong foundation in client relations, team leadership, and problem-solving. Adept at adapting to fast-paced environments, maintaining a strong work ethic, and collaborating effectively with diverse teams. Seeking an opportunity to apply my service-driven mindset and interpersonal skills to drive business growth and success in a new and challenging corporate setting.

Overview

8
8
years of professional experience

Work History

Server

C.viche105
06.2021 - Current
  • Servers can boost restaurant's revenue by effectively upselling items, while ensuring that it aligns with customer's preferences.
  • Collaboration and coordination as a cohesive unit to enhance the overall dining experience.
  • Utilized Point of Sale (POS) system to initiate orders, oversee invoicing, and manage complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Server Shift Leader

Mega Chuzo
05.2019 - 06.2021

Project Manager

Ogency
04.2016 - 12.2017

Education

Specialist in Psychology - Psychology

Universidad Rafael Urdaneta
Maracaibo, Venezuela
02.2018

High School Diploma -

Colegio Privado Monseñor Acacio Chacon
San Cristóbal, Venezuela
09.2013

Skills

  • Exemplary Organizational Proficiency
  • Innovative Decision-Making and Problem-Solving
  • Innovation and Creativity
  • Emotional Intelligence Aptitude (EQ)
  • Relationship Cultivation
  • Articulate Communication
  • Cross-Functional Collaboration
  • Reliable and Dedicated

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Server

C.viche105
06.2021 - Current

Server Shift Leader

Mega Chuzo
05.2019 - 06.2021

Project Manager

Ogency
04.2016 - 12.2017

Specialist in Psychology - Psychology

Universidad Rafael Urdaneta

High School Diploma -

Colegio Privado Monseñor Acacio Chacon
Ana Rosales