Erin Alvarez

• Prioritized and organized tasks to efficiently accomplish service goals.
• Provided excellent service and attention to customers.
• Worked effectively in a team-reliant environment to make the workplace more productive.
• Assisted in training new servers.
• Identified needs of customers promptly and efficiently.
• Maintain sanitation standards.
• Implemented feedback from customers to improve service quality.
• Utilized the necessary technology and systems for this environment.

Acute inpatient psychiatric hospital for adults, children and adolescents. Primarily functioned in MHW capacity on the acute psychotic disorders unit.

• Monitor patients and the milieu for safety primarily through observational checks.
• Ensure the execution of treatment plans as determined by the clinical team.
• Engage patients utilizing therapeutic communication and trauma-informed care techniques.
• Conduct groups that engage patients therapeutically and recreationally.
• Observe the highest acuity patients on 1:1 status (those at high risk for suicide, self-harm, highly aggressive, and disorganized behaviors).
• Obtain vital signs.
• Utilize the electronic medical record system.
• Communicate promptly and effectively all relevant patient information with unit nurses, nursing staff, social workers, and psychiatrists.
• Complete necessary tasks to meet environmental safety and cleanliness standards.

• Assisted students in utilizing various university resources.
• Coordinate workshops and events specific to students' needs.
• Provide social and informational support to students.
• Available for drop-in hours weekly.
• Worked successfully with a diverse group of coworkers to accomplish goals that would benefit the needs of students.
• Developed a tailored plan addressing the mentee's unique needs.

• Managed equitable allocation of tasks by overseeing customer distribution. Hence, creating the most efficient work environment, resulting in greater customer satisfaction.
• Provided assistance to servers as needed.
• Monitored dining room activity to ensure all guests were receiving optimal service.
• Greeted customers and escorted them to their tables.
• Took reservations from patrons by phone or online.
• Communicated with servers about new tables.
• Utilized the POS system.

• Supervised and engaged (23) eight-year-old campers within the larger camp setting.
• Primary focus on maximizing the camp experience, with safety as the priority.
• Coordinated meal times, with emphasis on allergy awareness and cultural needs.
• Was the primary point person for 2 campers with special needs that required hands-on assistance.
• Developed knowledge and skill set specific to campers' diagnoses and developmental needs.