Anas Abdullah
Brooklyn,NY
Summary
Results-driven professional with a strong foundation in technical support and operational efficiency. Skilled in problem-solving, team collaboration, and effective communication, consistently achieving timely resolutions and enhancing client relations.
Overview
5
5
years of professional experience
Work History
Technical Assistant
Always Leasing Inc.
01.2024 - Current
- Assisted in managing leasing agreements and client communication to enhance operational efficiency.
- Streamlined document processing using property management software for improved accuracy and speed.
- Coordinated maintenance requests and vendor communications to ensure timely service delivery.
- Supported onboarding of new team members by providing training on company policies and tools.
Technician
Medallion Maintenance
08.2021 - 12.2023
- Resolved technical issues through remote assistance and in-person support for end-users.
- Diagnosed hardware and software problems, providing timely solutions to minimize downtime.
- Trained new staff on help desk procedures and customer service best practices.
- Monitored ticketing system to ensure prompt resolution of user-reported issues.
- Maintained inventory of IT equipment, ensuring availability for user needs and replacements.
Education
Computer Science
Hunter College
New York, NY12-2023
High School Diploma -
Stuyvesant High School
New York, NY06-2019
Skills
- Equipment management
- Operations support
- Technical diagnosis
- Document processing
Timeline
Technical Assistant
Always Leasing Inc.
01.2024 - Current
Technician
Medallion Maintenance
08.2021 - 12.2023
Computer Science
Hunter College
High School Diploma -
Stuyvesant High School