Anas Kassas
Doha,DA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Kassas Stone industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Globel Trading
02.2023 - 01.2024
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Foreman
Kassas Stone
01.2022 - 01.2023
- Inspected completed work to verify quality standards and compliance with criteria.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Scheduled job assignments for staff to monitor progress and performance.
- Addressed issues with employees and customers to manage healthy conflict resolutions.
- Checked equipment to determine if maintenance was required.
Education
High School Diploma -
Simaisma Secondary Schoole
Al Khor, Qatar08.2023
Skills
- CRM Software
- Training experience
- Payment Processing
- Customer Data Confidentiality
- Problem-solving skills
- Calm and Professional Under Pressure
Timeline
Call Center Representative
Globel Trading
02.2023 - 01.2024
Foreman
Kassas Stone
01.2022 - 01.2023
High School Diploma -
Simaisma Secondary Schoole