Ana S Melendez
Tampa,FL
Summary
Motivated customer service professional with strong background in delivering exceptional support and customer satisfaction in high-demand environments. Known for excellent communication and interpersonal skills, with a proven ability to resolve issues promptly and effectively. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Food Service Team Member
Wyndham Grand Clearwater Beach
Clearwater Beach, FL
08.2021 - Current
- Strictly followed sanitation and food safety guidelines set by regulatory agencies and the company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained an accurate register through effective billing, payment processing, and cash management practices to support operational efficiency.
- Delivered attentive guest service in fast-paced food and beverage outlets.
- Accurately processed orders using point-of-sale systems.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- Trained new team members on company policies, procedures, and best practices, improving overall team efficiency.
- Demonstrated flexibility in adapting to changing schedules or tasks as needed to accommodate fluctuating business demands successfully.
- Provided strong multitasking and time-management skills during high-volume shifts.
Call Center Representative
Blackstonemedicalservices
Tampa, FL
06.2024 - 01.2025
- Managed high call volumes, delivering exceptional customer support and maintaining professional composure to ensure customer loyalty.
- Handled escalated calls, resolving complex issues effectively to maintain high levels of client satisfaction.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly, contributing to overall service quality.
- Verified insurance details, demographic information, and account accuracy before updating records.
- Documented call outcomes, follow-up actions, and patient requests in electronic systems.
- Coordinated communication between patients, and administrative teams to support timely service.
- Improved workflow efficiency by identifying recurring issues and suggesting process adjustments for faster resolution.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Shift Manager
McDonald's Restaurant
Tampa, FL
09.2019 - 08.2021
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Ensured employee productivity and task focus to align with business and customer needs.
- Coordinated break and shift schedules with team members to adhere to state regulations.
- Supervised crew operations, maintaining service speed, food quality, and restaurant standards throughout shifts.
- Trained new crew members on register procedures, food safety, and customer service expectations.
- Coordinated opening and closing tasks, ensuring cash reconciliation and shift readiness.
- Monitored inventory levels, restocking supplies and reducing delays during peak service periods.
- Resolved customer concerns promptly, supporting positive guest experiences and repeat business.
- Promoted a positive work environment through open communication and constructive feedback.
Education
Associate of Science - Business Administration And Management
Hillsborough Community College
Tampa, FL05-2024
Skills
- Microsoft Word
- Web Browsing
- Microsoft PowerPoint
- Clerical operations
- Technical skills
- Data entry
- Policy and procedure adherence
- Customer engagement
- Communication skills
- Food safety compliance
- Point-of-sale systems
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center Representative
Blackstonemedicalservices
06.2024 - 01.2025
Food Service Team Member
Wyndham Grand Clearwater Beach
08.2021 - Current
Shift Manager
McDonald's Restaurant
09.2019 - 08.2021
Associate of Science - Business Administration And Management
Hillsborough Community College