Anaseini Colata
Berkeley
Summary
Dynamic leader in the home care industry, skilled in fostering a culture of accountability and collaboration. Successfully established partnerships with healthcare providers, improving patient outcomes and service offerings tailored to community needs.
Results-driven CEO with a proven track record in enhancing service delivery and client satisfaction. Expertise in strategic visioning and operational improvements leading to increased efficiency across departments.
Customer-focused professional with extensive experience in home care services. Committed to driving operational excellence and ensuring regulatory compliance while enhancing client satisfaction through strategic initiatives and team development.
Overview
36
36
years of professional experience
Work History
CEO/Owner Fijian Angels Homecare
Fijian Angels HomeCare
Berkeley, CA
10.2018 - Current
- Directed strategic initiatives to enhance service delivery and client satisfaction in home care services.
- Established key partnerships with healthcare providers to improve patient outcomes and streamline referral processes.
- Implemented operational improvements that increased efficiency across all departments, reducing response times for client needs.
- Led a team of managers to develop training programs that enhanced staff competencies and improved service quality.
- Analyzed market trends to identify growth opportunities, resulting in expanded service offerings tailored to community needs.
- Fostered a culture of accountability and continuous improvement among staff, enhancing overall organizational performance.
- Oversaw financial planning and budgeting processes, ensuring alignment with strategic objectives and resource allocation.
- Advocated for regulatory compliance and best practices in home care standards, safeguarding client welfare and organizational integrity.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Fostered strong relationships with industry partners to expand business opportunities.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
Assessment Specialist
Fijian Angels Homecare
Berkeley, CA
10.2018 - Current
- Developed and implemented assessment tools to evaluate client care needs effectively.
- Analyzed client feedback to enhance service delivery and improve overall satisfaction.
- Collaborated with healthcare providers to ensure comprehensive care plans for clients.
- Led training sessions for staff on assessment procedures and best practices in client management.
- Conducted regular assessments to monitor client progress and adjust care strategies accordingly.
- Mentored junior staff, fostering a culture of continuous improvement in assessment practices.
- Enhanced assessment quality by developing and implementing rigorous evaluation criteria.
- Collaborated with educators to align assessments with curriculum objectives and learning outcomes.
- Streamlined assessment processes for improved efficiency and reduced turnaround time.
Computer Technician
Cache Flow Inc
Sunnyvale, CA
04.1998 - 09.2002
- Diagnosed and resolved hardware and software issues to ensure optimal system performance.
- Conducted regular maintenance checks to enhance equipment reliability and lifespan.
- Installed, configured, and upgraded operating systems and applications for various devices.
- Provided technical support to clients through remote troubleshooting and on-site assistance.
- Collaborated with team members to streamline repair processes and improve service efficiency.
- Implemented inventory management procedures to track hardware supplies effectively.
- Developed documentation for troubleshooting protocols, enhancing knowledge sharing among staff.
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Enhanced system performance by conducting regular software and hardware updates.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
Computer Lab Assistant
Brigham Young University Hawaii Campus
La'ie, HI
01.1994 - 12.1997
- Assisted students with navigating software applications and troubleshooting problems.
- Maintained inventory of computer equipment and peripherals, ensuring availability for users.
- Monitored lab environments to ensure compliance with safety and operational standards.
- Developed training materials to educate students on proper computer lab usage protocols.
- Implemented process improvements to increase lab efficiency and enhance user experience.
- Coordinated maintenance schedules with IT staff to minimize downtime of lab resources.
- Mentored new assistants, fostering a collaborative team environment within the lab setting.
- Supported all computer lab operations.
- Maintained a clean, organized workspace to promote a positive learning environment for all users.
- Improved user satisfaction by providing timely technical assistance to faculty, staff, and students.
- Promoted digital literacy among students by guiding them in using various software programs.
- Advised users on best practices for data storage and retrieval to prevent loss or corruption of important files.
- Handled lab equipment, cleaned keyboards, monitors, and disk drives.
- Enhanced computer lab efficiency by maintaining and troubleshooting hardware and software issues.
- Diagnosed hardware problems and fixed faults or contacted appropriate repair service.
Tour Guide
Polynesian Cultural Center, PCC
La'ie, HI
08.1991 - 09.1994
- Conducted engaging cultural presentations to enhance visitor understanding of Polynesian heritage.
- Guided diverse groups through interactive exhibits, ensuring high visitor satisfaction and education.
- Collaborated with team members to develop new tour routes, improving overall guest experience.
- Mentored junior guides on storytelling techniques and customer engagement strategies.
- Coordinated special events and activities, enhancing cultural immersion for visitors of all ages.
- Trained staff on safety protocols and emergency procedures, ensuring a safe environment for guests.
- Led initiatives to promote cultural awareness through workshops and educational programs for the community.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
Administrative Clerk
Ministry of Cooperative Fiji Government, Fiji Island
Fiji
12.1989 - 06.1991
- Managed document processing and filing systems to ensure efficient retrieval and organization.
- Coordinated schedules and appointments for departmental meetings, enhancing team collaboration.
- Developed reports and maintained records to support administrative functions and decision-making processes.
- Streamlined office procedures, improving workflow efficiency across multiple departments.
- Trained new staff on administrative protocols, fostering a knowledgeable workforce.
- Oversaw inventory management, ensuring availability of essential office supplies for seamless operations.
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
Education
Bachelor of Science - Computer And Information Systems
Brigham Young University Hawaii Campus
La'ie, HI12-1997
Bachelor of Science - Certified Nursing Assistance
Corner Stone University
Hayward, CABachelor of Science - Computer Programming
Brigham Young University Hawaii, Campus
La'ie, HI12-1997
Associate of Business Management - Business Management
Brigham Young University Hawaii Campus
La'ie, HI08-1994
Skills
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 10 in the development of Fijian Angels Homecare.
- Achieved good customer satisfactory through effectively helping with Senior Citizen with their Daily needs.
- Achieved satisfied Senior Citizen by completing their Daily needs with accuracy and efficiency.
Languages
English
Full Professional
Interests
- Documenting and sharing travel experiences
- Gardening
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Fundraising Events
- Team Sports
- Food Photography
- I enjoy cooking for friends and family gatherings
- Genealogy
- Watching Movies and TV Shows
- Music
- Outdoor Recreation
- Gym Workouts
- Rock Climbing
- Baking
- Backpacking and Hiking
- Swimming
- Surfing
Timeline
CEO/Owner Fijian Angels Homecare
Fijian Angels HomeCare
10.2018 - Current
Assessment Specialist
Fijian Angels Homecare
10.2018 - Current
Computer Technician
Cache Flow Inc
04.1998 - 09.2002
Computer Lab Assistant
Brigham Young University Hawaii Campus
01.1994 - 12.1997
Tour Guide
Polynesian Cultural Center, PCC
08.1991 - 09.1994
Administrative Clerk
Ministry of Cooperative Fiji Government, Fiji Island
12.1989 - 06.1991
Bachelor of Science - Certified Nursing Assistance
Corner Stone University
Bachelor of Science - Computer And Information Systems
Brigham Young University Hawaii Campus
Bachelor of Science - Computer Programming
Brigham Young University Hawaii, Campus
Associate of Business Management - Business Management
Brigham Young University Hawaii Campus