Anasia McPherson
Customer Experience Professional
Jacksonville,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Customer Support Specialist
HC Brands
08.2024 - 06.2025
- 3CX and Freshdesk proficient with a 95% customer satisfaction rate
- Live Chat Software with Freshsuite, managing multiple chats with high accuracy and efficiency, with the ability to remain focused while multitasking
- Clear written communication, strong attention to detail, and product knowledge
Dispatcher
Spirit Logistics
07.2023 - 11.2023
- Relay work orders, messages, or information to or from drivers by utilizing excellent verbal and written communication skills
- Record and maintain files and records of driver requests utilizing data entry skills to ensure quality control
- Oversee the route of field units and track delivery status of products
Healthcare Customer Service Representative
Alorica - Contract Position
09.2021 - 01.2022
- Exhibit a high degree of integrity, trustworthiness, and professionalism
- High-volume call center actively assists 80 or more customers with online prescription orders
- Complete daily assigned tasks with an efficient, quality-driven, first-call resolution approach
Collections Agent
Contract Callers, Inc. - Contract Position
03.2021 - 07.2021
- High-volume call center agent handling customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Actively reach and exceed daily goal of 70 completed calls for customer payment arrangements to satisfy outstanding debts using a high degree of negotiating skills.
Customer Sales and Service Expert
Focus Services Inc. - Contract
07.2020 - 03.2021
- High-volume call center agent providing enhanced customer satisfaction through effective communication and problem-solving techniques.
- Actively reach and exceed the daily goal of 80 completed calls and sales utilizing CRM systems to track customer interactions and streamline follow-up processes.
Cashier
Taco Bell
09.2019 - 05.2020
- Answer customer questions and resolve customer service issues in a professional manner
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
Healthcare Customer Service Representative
Concentrix
09.2018 - 03.2019
- High-volume call center agent handling up to 80 inbound calls, rescheduling patient appointments
- Elevate 30 or more customer accounts from thirty-day prescriptions to ninety-day prescriptions
- Consistently achieve a first-call resolution when engaging with patients who have issues with their accounts
- Worked effectively in fast-paced environments.
Education
Medical Billing and Coding
Ultimate Medical Academy
01.2025
Diploma -
Westside High School
Jacksonville, FL 08.2015 - 05.2018
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Active listening
- Computer skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Support Specialist
HC Brands
08.2024 - 06.2025
Dispatcher
Spirit Logistics
07.2023 - 11.2023
Healthcare Customer Service Representative
Alorica - Contract Position
09.2021 - 01.2022
Collections Agent
Contract Callers, Inc. - Contract Position
03.2021 - 07.2021
Customer Sales and Service Expert
Focus Services Inc. - Contract
07.2020 - 03.2021
Cashier
Taco Bell
09.2019 - 05.2020
Healthcare Customer Service Representative
Concentrix
09.2018 - 03.2019
Diploma -
Westside High School
08.2015 - 05.2018
Medical Billing and Coding
Ultimate Medical Academy