A'nasjah Conner
Concentrix
Monroe,LA
4
years of professional experience
Reliable customer service professional with experience in both retail and remote call center environments. Skilled in assisting customers, resolving concerns, processing payments, and navigating computer systems while providing quality service. Able to work independently from home, manage multiple tasks, and communicate effectively in fast-paced environments.
Work History
Customer Service Representative
2 Years 10 Months- Managed high volume of inbound customer calls in fast-paced call center
- Resolved customer complaints while maintaining professional and friendly service
- Assisted customers with account questions, billing concerns, and service issues
- Executed payment processing, account changes, and service requests efficiently
- Explained products, services, policies, and account information to customers
- Troubleshot basic customer issues and provided appropriate solutions
- Escalated complex concerns to the appropriate department.
- Used multiple computer systems while assisting customers over the phone
- Conducted follow-ups on customer concerns to ensure complete resolution
Cashier
1 Year 1 Month- Greeted customers and provided friendly service throughout checkout
- Operated cash register and processed cash, debit, credit, and other payments
- Scanned and bagged merchandise accurately and efficiently
- Assisted customers with questions, prices, and locating items
- Handled returns, exchanges, and refunds according to store policies
- Maintained a clean and organized checkout area
- Balanced cash drawer and followed proper cash-handling procedures
- Helped keep checkout lines moving during busy periods
- Worked with team members to resolve customer concerns
- Followed store policies for age-restricted items and loss prevention
Education
High School Diploma
Skills
Call Center Experience
Customer Service
Handling Customer Complaints
Cash Handling & Payment Processing
Data Entry
Call center operations
Attention to Detail
Multitasking
Time Management
Problem Solving
Communication Skills
Conflict Resolution
Teamwork
Customer complaint resolution
Fast-Paced Work Environment
Timeline
Customer Service Representative
Concentrix
12.2023 - CurrentRead More
Cashier
Walmart
10.2022 - 11.2023Read More
Richwood High School
High School Diploma
Read More