Ana Sofia Colato Huezo
Springfield,VA
Summary
Dynamic and results-driven professional with extensive experience at Bozzelli’s Italian Deli. Proven expertise in conflict resolution and inventory management, enhancing team efficiency and customer satisfaction. Adept at troubleshooting POS systems and fostering a collaborative environment, I thrive in fast-paced settings while ensuring quality and safety standards are met.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager / Assistant Manager
Bozzelli’s Italian Deli
Arlington, VA
10.2018 - 04.2025
- Supervised daily operations including scheduling, inventory, and staff performance.
- Resolved customer issues and refunds with professionalism and care.
- Trained and supported team members in customer service and store protocols.
- Improved team efficiency through communication and conflict resolution.
- Managed month-end processes including invoicing and reporting.
IT Support Specialist
Bozzelli’s Italian Deli
Washington, DC
12.2022 - 02.2024
- Provided remote and on-site tech support for staff and management.
- Installed, maintained, and troubleshot POS systems and networks.
- Assisted in setting up hardware and ensuring proper system installation.
- Offered guidance on day-to-day tech operations and resolved technical issues.
Kitchen Cook
Bozzelli’s Italian Deli
Springfield, VA
08.2015 - 10.2018
- Prepared food according to safety and quality standards.
- Maintained a clean kitchen and adhered to food safety protocols.
- Supported team during peak hours and adapted quickly to new tasks.
- Used kitchen equipment like ovens, fryers, and grills safely and efficiently.
Education
Associate of Applied Science - Psychology
Northern Virginia Community College
Annandale, VAAssociate of Applied Science - Information Technology
Northern Virginia Community College
Annandale, VASkills
- Conflict resolution
- Team collaboration
- Staff scheduling
- Employee training
- Inventory management
- Positive mindset
- Food safety practices
- Kitchen preparation
- Equipment sanitation
- Supply stocking
- Quality assurance
- Multitasking in fast-paced environments
- Hardware and software troubleshooting
- Point of sale systems
- Network configuration (LAN/WAN)
- Technical support
- Computer installation and setup
- Remote support tools
Languages
- Spanish, Native
- English, Bilingual
References
References available upon request.
Certification
- ServSafe Manager Certification
Timeline
IT Support Specialist
Bozzelli’s Italian Deli
12.2022 - 02.2024
Manager / Assistant Manager
Bozzelli’s Italian Deli
10.2018 - 04.2025
Kitchen Cook
Bozzelli’s Italian Deli
08.2015 - 10.2018
Associate of Applied Science - Psychology
Northern Virginia Community College
Associate of Applied Science - Information Technology
Northern Virginia Community College
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