Anasofia Sainz
Richardson,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Front Desk Agent
OTO Development
San Diego, CA
06.2026 - 08.2026
- Managed check-in and check-out processes to ensure seamless guest experiences.
- Addressed guest inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with housekeeping and maintenance teams to ensure room readiness for guests.
- Implemented process improvements that streamlined front desk operations and reduced wait times.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Front Desk Agent
Gresham James Hotels (SpringHill Suites)
Dallas
05.2022 - 06.2026
- Manage check-in and check-out processes efficiently to reduce guest wait times.
- Process payments accurately and handle billing inquiries, ensuring a smooth transaction process.
- Coordinated with hotel staff to deliver personalized service for each guest.
- Supported front office operations during peak times by managing reservation changes and optimizing room assignments.
- Trained new front desk staff on hotel procedures and customer service standards to enhance service quality.
Front Desk Agent
I Square Management LLC (Fairfield Inn & Suites)
Fayetteville
09.2025 - 05.2026
- Supported front office operations during peak times by managing reservation changes and coordinating room assignments to ensure smooth service.
- Handle guest requests and resolve issues promptly to enhance overall guest satisfaction.
- Support front office operations during peak times by managing reservation changes and coordinating room assignments.
- Resolved guest requests and issues promptly to enhance guest satisfaction and experience.
- Managed guest information in the reservation system with accuracy, confidentiality, and data integrity.
Education
Hospitality management, Event planning
University of Arkansas
Fayetteville05-2028
Skills
- Check-in/Check-out
- Interpersonal communication
- Cash management
- Issue resolution
- Guest Relations
- Telephone management
- Problem Solving
- Multitasking
- Dispute resolution
- Task prioritization
- Guest engagement
- Workplace professionalism
- Effective communication
- Adaptability
- Attention to detail
- Time management
- Customer service
- Marketing
Accomplishments
- Managed check-in and check-out processes efficiently for over 50 guests daily, ensuring a smooth and welcoming guest experience.
- Coordinated daily with housekeeping and maintenance teams to ensure timely room readiness, improving overall operational efficiency.
- Successfully managed high-volume guest inquiries during peak seasons, maintaining service quality and minimizing delays.
- Trained and transitioned from Marsha/FOSSE to The Power of M efficiently.
Languages
English
Spanish
Interests
Photography, Traveling, Cooking, Learning languages, Hiking
Personal Information
- Date of Birth: 2005-10-24
- Gender: Female
- Marital Status: Unmarried
Timeline
Front Desk Agent
OTO Development
06.2026 - 08.2026
Front Desk Agent
I Square Management LLC (Fairfield Inn & Suites)
09.2025 - 05.2026
Front Desk Agent
Gresham James Hotels (SpringHill Suites)
05.2022 - 06.2026
Hospitality management, Event planning
University of Arkansas