Emily Ried
Montevallo ,AL
Summary
Proficient Front Desk Coordinator skilled in managing high-traffic lobbies and optimizing office operations. Experienced in scheduling, administrative support, and customer service across diverse business environments. Strengths include effective multitasking, strong interpersonal communication, and problem-solving. Committed to enhancing client satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Cahaba Dermatology and Spa
Hoover, Al
08.2024 - 02.2026
- Supported front office staff by managing incoming calls and directing inquiries to appropriate resources.
- Tracked and organized logs of all incoming calls, messages, faxes, and emails related to patient inquiries or concerns.
- Managed electronic health records to ensure accurate and up-to-date patient information.
- Collaborated with medical staff to ensure seamless patient care coordination throughout visits.
- Processed patient payments and maintained financial records for billing accuracy.
- Streamlined onboarding process for new employees by training on office procedures and best practices.
- Performed a variety of clerical duties such as data entry, filing and photocopying.
Nail Technician
Winonah School of Cosmetology
Hoover, AL
06.2024 - 03.2025
- Utilized professional nail products for treatments and applications.
- Managed client appointments and scheduling to optimize salon operations.
- Maintained compliance with health and safety regulations to ensure a safe salon environment.
- Executed sanitation practices in accordance with health regulations to uphold client safety.
- Maintained cleanliness and organization of workstations and tools.
Lead Barista
Target
Alabaster, AL
06.2022 - 07.2024
- Trained new baristas on coffee preparation and customer service techniques, improving team proficiency and service quality.
- Assisted customers with product selections and provided exceptional service.
- Resolved customer complaints professionally, ensuring satisfaction and fostering a positive customer experience.
- Managed inventory levels and ordered supplies to ensure availability.
- Collaborated with management to design and execute promotional events and seasonal offerings, enhancing customer engagement.
Education
Nail Technician License -
Winonah School of Comsetology
Hoover, AL03.2025
High School Diploma -
Alabama Virtual Academy
Eufaula, AL05.2022
Skills
- EHR software proficiency (Nextech)
- EHR software proficiency (ModMed)
- Patient scheduling
- Check-in/check-out
- Multi-line phone systems
- Office administration
- Office management
- Facility management
- Team collaboration
- Time management
- Training/mentoring
- Customer service
Languages
English
Full Professional
Certification
Nail Technician License
Timeline
Front Desk Coordinator
Cahaba Dermatology and Spa
08.2024 - 02.2026
Nail Technician
Winonah School of Cosmetology
06.2024 - 03.2025
Lead Barista
Target
06.2022 - 07.2024
Nail Technician License -
Winonah School of Comsetology
High School Diploma -
Alabama Virtual Academy